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Quick answers

  1. How do I embed a video into Campaign Monitor?

    Overview Campaign Monitor is a platform designed to send marketing campaigns, with the option to embed video. Symptom When...

  2. How do I integrate Vidyard and TrenDemon?

    Overview TrenDemon is a tool designed for content marketing insights and automation, with various integration capabilities. You may want to...

  3. Why are my Vidyard players not playing inline through social media channels when viewed on a mobile device?

    Overview You are able to share your Vidyard player content on social media channels through the player's 'Sharing' button....

  4. Why am I getting an error downloading Vidyard for Outlook?

    Overview You are trying to download the Add-in and you get an error that says Visual Studio Tools for...

  5. What does the error message "Salesforce custom object Vidyard Video View invalid: could not find Vidyard Video View Custom Object" mean?

    Overview When setting up a Salesforce integration inside of Vidyard, an integration health check is performed after Salesforce authentication....

  6. Is there a way to tell the Vidyard player to pause when the viewer clicks on an annotation?

    Overview Annotation events appear within a player while a video plays, allowing you to enrich your video content with...

  7. How can I remove the Social Sharing and Embed Codes for all videos in my main account?

    Overview: You can share your videos directly to your contacts on Facebook, Twitter, LinkedIn, Google+, or Pinterest from your...

  8. How to create custom fields in a Vidyard Lead Capture Event

    Steps Hover over the Player and click Events. Click Add Event. Click Lead Capture, then Add Event. In the...

  9. How do I get my player to redirect to a different page after a Marketo form has been filled?

    Overview Marketo forms have the ability to be configured to go to a different URL when submitted. When you...

  10. Is there a way to make videos "downloadable" from the sharing page?

    Overview You can extend the functionality of your sharing pages by adding your own branding to the sharing page...

  11. How do I add custom fonts to Vidyard Events?

    Overview Sometimes the fonts built into editors just don't match company branding, or they don't have the look and...

  12. If I delete a video from Vidyard, would it delete it also from YouTube?

    Solution Vidyard does not delete videos from YouTube. If you would like to delete a video from Vidyard and...

  13. Why am I not seeing my group in my ViewedIt Enterprise drop down?

    Overview When setting up your ViewedIt Enterprise account, a list of all available Vidyard organizations, that you are connected...

  14. How do I embed a responsive player into Squarespace for mobile playback

    Overview Squarespace is a Content Management System (CMS) that allows you to build websites using modules. There are options...

  15. Why are my captions showing an error when uploaded? What does "Invalid byte sequence in UTF-8" mean?

    Overview With Vidyard's Closed Captioning services, you are able to add your content in a number of ways. One...

  16. Why is my Event now showing NoSuchKeyThe specified key does not exist.

    Overview Vidyard Events allow users to make adjustments to the HTML Source code, in order to perform tasks such...

  17. How can I use my external USB webcam for the Outlook plugin, rather than the internal one?

    Overview Vidyard for Outlook has the ability to use a webcam, in order to record videos for sending to...

  18. Will Vidyard convert my frame rate to 29.97fps if I upload a 25p video?

    Overview When videos are exported out of video editing software, there are not only options about what resolution the...

  19. Why is the Vidyard app taking a long time to load in Salesforce when using Internet Explorer (IE)?

    Overview Vidyard for Salesforce allows you to select videos from your Vidyard groups to add into emails. By sending...

  20. Why can't my players go fullscreen in Internet Explorer (IE) 9 or 10?

    Overview In a usual situation, you are able to watch a Vidyard video in fullscreen by clicking on the...

  21. How do I create an annotation as an invisible button that opens a link when clicked?

    Steps Hover over the player and select Events. Click Add Event. Click Annotation and hit Add Event. Set the...

  22. Why am I not able to request a caption?

    Please contact your Customer Success Manager or support@vidyard.com.

  23. How do I add a Google Analytics Event tracker in a Vidyard Marketo Form?

    Overview Google Analytics (GA) can be used to not only track the number of people who visit your web...

  24. Find the UUID for your player

    Finding the UUID for a player allows you to reference the player in other applications, generate the embed code...

  25. How to collect console logs

    When troubleshooting issues with the Vidyard player, it is not uncommon to examine the console logs to find any...

  26. How to get a HAR Capture

    Overview HAR (HTTP Archive) is a file format used by several http session tools to export the captured data....

  27. Eloqua - Can't access the Cloud Content Configuration

    Overview You may notice that when you try to add a player on a landing page using the Cloud...

  28. How do I create a Navigation Bar by using timestamps?

    Overview You may be in a situation where you have a long video with multiple parts to it. It...

  29. How to generate an Animated GIF Thumbnail?

    Overview An alternative to a still Splash screen is a created GIF from images within the video. You can...

  30. Why can't I add more users in my Group?

    Overview Trying to add new users to our Group in Vidyard and I get an error. Answer Your account...

  31. Why can't I add more users in my Group?

    Overview Groups are limited by the platform as to how many users can be added to one Group. Solution...

  32. If a Video that was pulled from Youtube was deleted from Youtube, will it be deleted from Vidyard?

    Overview Adding videos to your Vidyard player can be easy with a YouTube link. The video won't be added...

  33. Will my Vidyard player playback in China?

    Overview Playback in China is regulated by the government. Certain videos and platforms are restricted from playback in China....

  34. Is there a way to embed a Vidyard video in Powerpoint?

    Answer There is no Vidyard feature that allows you to embed a Vidyard player into Powerpoint.  You can download...

  35. How do I set up auto-replay on a video when it has finished playing?

    Overview You can loop playback on a video by making a video replay after it has completed playback.  Note:...

  36. Does Vidyard compress the uploaded custom splash screen?

    Solution Within the platform, if the splash screen is not the one you want, you have the option of...

  37. Why am I receiving emails that show people have been viewing a video which I didn't send to them?

    Overview After ViewedIt videos are created and sent to a recipient, the sender will receive an email message that...

  38. I can't see the Vidyard plugin on Outlook

    Overview:  Outlook tends to open add-ins as quickly as possible, which probably caused it to ignore the add-ins that...

  39. How to install the ViewedIt Chrome extension?

    Steps ViewedIt can only be installed on the desktop version of Google Chrome since extensions are not supported on...

  40. How do I record audio from my speakers?

    Overview It is possible to record audio coming from your speakers with ViewedIt by configuring Stereo Mix (Only Available...

  41. Why am I just seeing a green spinning wheel?

    Overview The ViewedIt extension or the video sharing page will display a loading status by showing a green spinning...

  42. How do I change the title of my ViewedIt videos?

    What are we doing? Updating video titles on recorded ViewedIt Content. Why it's important Since video titles are automatically...

  43. Why is my Branded Sharing Page not inheriting in my ViewedIt group?

    Overview With ViewedIt Enterprise, Branded Sharing Pages from the parent group can be inherited down to individual ViewedIt sub-groups....

  44. Where do I find my Vidyard ID for updating my Marketo Launchpoint partner info?

    Overview It is important to keep your publicly facing content as up to date as possible including information on...

  45. How do I give Vidyard Support access to my Salesforce instance?

    Overview Vidyard Support may ask you to grant access to Salesforce in order to assist you with an investigation....

  46. Why are the videos on my dashboard and library different than what I am expecting to see?

    Overview The Vidyard dashboard contains a list of the players that have been created for the particular group you...

  47. Why can't I use oEmbed links in Wordpress so that the videos play on my website?

    Overview Wordpress and Vidyard support the use of oEmbed technology. This allows the automatic conversion of hyperlinks into inline...

  48. Why does my ViewedIt Add-in keep disabling itself in Outlook?

    Overview  Outlook has some built in systems to help itself run more smoothly, including the ability to enable or...

  49. What is the difference between a 'User' and 'Guest' in the Guests group?

    Overview In Groups and Users we will see different permissions and if there is a Salesforce, Salesloft, or a...

  50. How do I convert a Pop Out into a Full Screen Event?

    Overview Vidyard provides flexibility in terms of how to present your events. Now that pop outs are becoming less...

  51. How can I merge two players so all the analytics are compiled?

    Overview As an example, a Vidyard user has created a player with one video. They want to replace the...

  52. Why does my custom date range keep switching back to the default setting? 

    Overview Within Vidyard, you are able to select a custom date range in many areas of the system, such...

  53. Why can we no longer find the option to push Vidyard videos to YouTube?

    Overview When the YouTube feature is installed on a group, you have the ability to push videos and playlists...

  54. Where can I find the Youtube Analytics for a certain player in Vidyard?

    Overview: The only analytics pushed to Vidyard for videos that are pushed to Youtube using the platform are views....

  55. Why does the ViewedIt camera keep reloading when the tab is reloaded or switched?

    Overview The ViewedIt camera function reloads each time the tab you are recording is reloaded. The same also occurs...

  56. How do I fix the "Uh Oh something went wrong" error message

    Symptom After recording a ViewedIt video, the video will fail to save and the extension will display a message...

  57. Why can others share my ViewedIt content?

    Overview When distributing ViewedIt content through social media or emails, people receiving the video link are then able to...

  58. What does the dark green line indicate at the start of the Engagement Heat Maps in the Analytics Center?

    Overview There are many elements which build the engagement data heat maps that are found in the Analytics Center....

  59. How do I change my Credit Card Information for Vidyard payments?

    Overview Making credit card payments are quick and easy. Follow these steps if you need to change your credit...

  60. Why do I receive an error when uploading an audio only wav or mp3 file?

    Overview Although the platform is designed for videos, Vidyard does have the ability to accept audio only files, so...

  61. Why won't my Salesforce Lightning Component embed allow fullscreen playback?

    Overview In order to make things like embedding Vidyard content in Salesforce Communities easier, a lightning component has been...

  62. How do I enable or disable autoplay on an inline embedded player?

    Overview One of the abilities of a Vidyard Player is to automatically play after the page loads. This is...

  63. Why am I receiving Email Notifications from Vidyard?

    Overview You may be receiving Email Notifications which look like this: Cause These are known as Player Notifications and...

  64. How do I enable captions by default?

    Overview If you wish to have captions automatically turned on, there are a couple different ways to achieve this....

  65. Why are we experiencing some buffering issues when a number of employees are watching a video?

    Overview You may be finding that when a large number of employees watch that 'new video' that is being...

  66. Why is my mouse pointer in the recording in the wrong position on screen?

    Symptom When using ViewedIt to record a video, the mouse is showing up in the wrong location. Solution This...

  67. Is there a limit to how many videos you can have in a 'Choose your own adventure' event?

    Overview Video chapters are placed in a sequence, but this doesn't have to be the way you watch them....

  68. How do I switch to the front-facing camera on a Microsoft Surface?

    Overview Microsoft Surface has two cameras, a front-facing, and a rear-facing camera, but the default is a rear-facing. We...

  69. How do I enable the Salesforce Feature?

    Solution: Please contact your Customer Success Manager (CSM). They will be able to assist you with enabling new features....

  70. How can I extend my Trial Account?

    Answer Please reach out to your Account Representative for further assistance!

  71. Will the embed code option on a player be blocked if I have a 'pop up blocker' in a browser?

    Overview Within the sharing options is Embed. When this is selected, a pop-up will appear with the embed code....

  72. My ViewedIt cameo headshot is cut off

    Overview: When recording a Screen/Tab video on ViewedIt, the top portion of the Cameo headshot is cut off. It...

  73. Why can't I reset my password?

    Overview  When trying to log into the platform and you are not able to so, you try and reset...

  74. Why am I getting a 'Feature Disabled' error message when I try to use the Salesloft App?

    Overview Vidyard has a Salesloft integration that you can use to send video emails to your contacts. This can...

  75. How can I shift position of the video bubble another location on the screen?

    Overview Currently, this is not a feature we support. If there is feedback on how this can be valuable,...

  76. Can I record a ViewedIt video showing my PowerPoint presentation and my camera at the same time?

    Overview: The headshot cameo in ViewedIt will only show if the Chrome Browser is open. If you are using...

  77. How do I automatically launch a Vidyard player when I load a page?

    Overview You may have a requirement to automatically launch a lightbox player when a page is loaded.  Solution Although...

  78. How can I stop a player with 'loop playback' enabled from going out of full-screen when the final video has completed?

    Overview A Vidyard Player has the option to be watched in full-screen mode. You can also use Settings on...

  79. ViewedIt icon in Gmail is missing (for ViewedIt only)

    Overview  The ViewedIt extension work best for Gmail. It gives you the ability to attach videos from your ViewedIt...

  80. How do I change the audio visualization on a Vidyard player that contains audio or a Podcast?

    Overview In Vidyard, you can upload audio only files when this feature has been enabled in your group. This...

  81. How can I share an individual video in a player with multiple videos?

    Overview Before a video can be hosted on the Vidyard platform, a player must be created. Each player is...

  82. How can I pause, resume or restart my recording in ViewedIt?

    Overview Being able to pause and resume a recording gives you more flexibility with your videos. If you forget...

  83. Is there a way to adjust the caption positioning?

    Solution There is no option to adjust the position of captions. The captions are fixed to the position in...

  84. How can I download a video on the Vidyard Platform?

    You will need to ensure you have the Video Downloads feature enabled. If you don't have that enabled please...

  85. How can I change the keyboard shortcuts for ViewedIt?

    Overview You can set up and modify the keyboard shortcuts for ViewedIt within the settings areas of your Chrome...

  86. If I'm using a device with both front and rear cameras, how can I switch between the cameras while recording?

    This feature is currently not available. If you do see the need for this feature please let us know...

  87. How do I delete the ViewedIt Extension?

    Overview No longer using the extension and looking to remove it from Chrome, you can use these steps. We'll...

  88. Can profiles for Visualforce Pages be set up?

    Overview You might come across the 'Insufficient privileges' error with users trying to access Vidyard pages in Salesforce. Solution...

  89. How do I set up an SSL CNAME in Video Hubs?

    Overview When SSL in a Vidyard Hub is involved, there are a few steps to have the certificate applied...

  90. Can I record a ViewedIt video showing my PDF File and my camera at the same time?

    Overview The headshot cameo in ViewedIt will only show if the Chrome browser is open. If you are using...

  91. I'm having issues with an auto CC feature. It's not showing the CC using the CC query string.

    Overview Please ensure that you're using the correct language code. Vidyard uses ISO 639 which is a standardized nomenclature...

  92. How can I check my console log on ViewedIt?

    Overview Being able to see and check console logs will allow determining what's causing the issue with the extension...

  93. Why am I not seeing video views in Salesforce when I have a valid integration?

    Overview When a Salesforce integration is set up correctly, you should start seeing video view data on your leads/contacts. ...

  94. Can I use a timestamp so that a contact will start watching a video at a time point?

    Overview You may have a requirement to send a link to a player, but also ensure that when the...

  95. Why does a Pop-out Event show on the Sharing Page but not on the Hub?

    Answer: By design, pop-out events do not currently work on the Hub. The best alternative is to use annotation...

  96. If I create a subgroup specifically for Viewedit users... will their account only allow them to: A. access the Viewedit assets that are already in there. B. record their own videos that will then feed into the Viewedit Users subgroup

    Solution: Once a new user has been invited to ViewedIt Enterprise that will:  A: Allow them to view their...

  97. How can I embed an inline video to be fullscreen?

    Overview Although it's not possible to make an inline player automatically enter fullscreen mode on load, you can increase...

  98. I can't connect my Salesforce Sandbox to Vidyard. I get a custom object Vidyard Video View Invalid: missing field(s) error.

    Description: If you're getting an error similar to the image shown below please follow the steps to successfully connect...

  99. Am I able to upload videos to ViewedIt or just record them?

    Solution: ViewedIt Free - There is no feature to upload videos onto ViewedIt. ViewedIt Enterprise - Videos can be...

  100. Is it possible to change the link for where a ViewedIt video is located?

    Solution: ViewedIt Free - There is no option to configure the CNAME in the URL of the Sharing Page....

  101. Is there a time link feature on Vidyard similar to YouTube videos where you can jump to specific times?

    Solution: If you are looking to create links that allow your viewer to skip to defined points within a...

  102. I cannot remember my current password for Vidyard

    Solution: If you have forgotten your password you will need to reset it. Please refer to our article on...

  103. When I click on the "log in with Vidyard" button, nothing happens on the ViewedIt extension.

    Solution: If you are using multiple monitors, the login window may not pop up on your main screen. Please...

  104. Why am I not seeing data in my MAP when I have integrated successfully?

    Overview Vidyard has the ability to integrate into the most popular Marketing Automation Platforms.  When you have connected your...

  105. How can you make a personalized splash screen with the person's name on the Vidyard Platform?

    There is no feature on the Vidyard Platform that would allow you to create your own personalized splash screen....

  106. What does account based video mean versus hyper-personalized video?

    Overview There is terminology that is thrown around within the Vidyard ecosystem. When videos are created, there are differences...

  107. Can I embed my ViewedIt Videos?

    Solution: This is not an available feature for ViewedIt free users. You do have the option to share to...

  108. I would like to update an existing video. Do I have to re-upload the new video and delete the old one? Can I replace it and still keep the same URL and events?

    Overview: If you are looking to replace an existing video in Vidyard with a newer, updated version, there a...

  109. How can I uninstall my ViewedIt extension?

    Overview Sometimes uninstalling ViewedIt will resolve some issues that can't be done by other troubleshooting steps. It is like...

  110. How to reload your ViewedIt Extension

    Having problems? Try reloading ViewedIt! Steps Right Click the ViewedIt Extension in the upper right-hand corner of your browser....

  111. How to change the title of a video

    Solution: Video settings allow you to configure options for each individual video within a player. The settings tab allows...

  112. Getting error with HTML email in Outlook

    Overview Outlook displays the following error when viewing video emails: contacting:\\ssl.gstatic.com\ui\v1\icons\common Solution To fix this you can: Go to...

  113. How do I log out on the Vidyard Platform?

    Steps To logout of your Vidyard account: Click the Avatar on the bottom left of your screen  Select Logout See...

  114. I'm having a hard time finding a couple of my players. I'm not sure if I have some filters on, but I need access to a few of them, and I can't find even when I search

    Solution: Please ensure that you are in the same group as the players you want to find. See our...

  115. Can I use ViewedIt with my mobile device?

    Solution ViewedIt works as an Extension for the Google Chrome browser. Extensions are small software programs called applications that can...

  116. It is taking a long time to render my ViewedIt videos

    Solution Please ensure that you have the most recent version of ViewedIt. Go to the Google Chrome store to...

  117. How do I determine how much content (minutes) I have in the player?

    Steps: Please log into the the Vidyard Platform Click Content on the left hand menu and select Players On the...

  118. How do I determine how much content I have within my account?

    Overview: You can easily determine the amount of content within your account by visiting the video library within each...

  119. Why is my ViewedIt no longer capturing audio through my docking station mic?

    Overview When using a docking station, any accessories, like a headset, should be plugged into the docking station itself,...

  120. Why is ViewedIt not recording as I am navigating the other tab?

    Solution  You may want to use the screen capture option in ViewedIt rather than the tab capture option. This...

  121. When I click on the icon in my gmail compose window, my company's group doesn't populate. It only populates my personal videos.

    Overview When composing an email via Gmail you will see a ViewedIt icon. Once you click the ViewedIt icon...

  122. Can the same videos belong to multiple groups?

    Solution: Yes, videos can belong to multiple groups.  See our articles on how to add videos to your library...

  123. I can't locate the "Design" option in the player for ViewedIt.

    Overview: You may not have the right permissions that allow you to see the design tab on your account....

  124. Is there a way to only record your face without the screen and send that as a selfie video?

    Overview There are 3 types of recording: Tab recording, Screen recording, and Cam Only recording. The Tab recording will...

  125. I don't see the Branded Sharing Page option under Channels.

    Overview You can extend the functionality of your sharing pages by adding you own branding to the sharing page...

  126. Why am I seeing fewer views than I did yesterday in my report for the same player name?

    Overview Within the Dashboard of Vidyard, there is a graph that shows the views over a timeframe.  Solution There...

  127. Why is the animated GIF thumbnail on my Lightbox Embed, not appearing at the same size as a regular splash-screen?

    Overview With Vidyard, you have the ability to use an animated splash-screen or a static image for both the...

  128. Is there any way to set up the Marketo activity to show the total duration of the video watched, rather than increments?

    Overview Vidyard's integration into Marketo allows you to push milestone data about your videos for lead scoring, such as...

  129. Selecting a screen to record with multiple displays

    Overview You may be using a computer with multiple screens or monitors. When recording with the full screen option...

  130. Why am I seeing an 'out of sync' message when I freshly sync/push a video to YouTube?

    Overview Vidyard will automatically sync changes to your video metadata after pushing and/or linking to a video on YouTube....

  131. Can I pass a local file on a dashboard API?

    Answer If a file is held locally, it cannot be interact with the Vidyard dashboard API.  In order for...

  132. Am I able to download previous invoices from Vidyard?

    Overview If you're ever wondering why you were billed and wanted more insight. You can find the invoice in...

  133. How can I find my Adobe Analytics fields?

    Overview When adding Adobe Analytics to your page and reporting on your videos, you will need to add a...

  134. How do I make a Lightbox embed responsive?

    Note: With Vidyard's new embed code (4.0), player dimensions are automatically responsive. See our article on embed code v4...

  135. Why does my lightbox keep left aligning?

    Overview A Vidyard lightbox embed will generate a thumbnail image when placed on a page. It's likely that you...

  136. Why am I not receiving video view data in Act-On when I have a tracking beacon set up?

    Overview Vidyard sends all of your video view data to Act-On as long as you have an Act-On script...

  137. Is it possible to Autoplay a Lightbox video that is embedded in a website?

    Overview You may have a requirement to automatically launch a lightbox player when a page is loaded. Solution Although...

  138. Why am getting a 500 Server Error when trying to reinstall the Vidyard app in our Knowledge Solutions instance of Eloqua?

    Overview When trying to reinstall the Vidyard app in Eloqua, there is an existing instance and needs to be...

  139. Why isn't the splash screen updated in my Salesloft email after updating it in the Vidyard platform?

    Overview After adding a video to a Salesloft email, the Splash Screen that shows is showing different than the...

  140. Is it possible to add a caption file to a Youtube import?

    Overview When trying to add captions to a video, sometimes the tab doesn't exist to allow this. Youtube videos...

  141. When I uploaded the captions to YouTube, and preview the video in Vidyard, the option to turn captions on and off isn't there on the sharing page?

    Overview When a video from Youtube is added to Vidyard the file still remains on Youtube's side. We just...

  142. Why can't I see the New Player button in the Vidyard Dashboard?

    OVERVIEW Logging into the Vidyard platform, you may expect to see the +New Player button at the top. Some...

  143. Am I able to move my ViewedIt tutorials into my paid Vidyard account?

    Overview Currently, there are two versions of ViewedIt, ViewedIt free or ViewedIt Enterprise. Videos need to be moved from...

  144. Why am I receiving a view by vbuddy@viewedit.com?

    Answer This is expected if a ViewedIt user clicked the SEND TO VBUDDY that shows after the recording on...

  145. Why is the email field of a full-screen event not pushing to the Marketing Automation Platform I have integrated?

    Overview Adding an email gate to your players is one of the simplest ways to turn unknown viewers into...

  146. Where can I find the iframe code for one of my videos?

    Overview: A Vidyard player embedded with an iframe code will not pass data to a Marketing Automation Platform (MAP),...

  147. What does the Uploader Widget webhook POST look like?

    Overview When creating an uploader widget, Vidyard offers the option to add a webhook URL which will receive a...

  148. When videos are pushed from Vidyard to YouTube, is there a compression that happens that could cause a loss in quality?

    Overview Vidyard allows content to be pushed from the platform to Youtube. This process allows additional reach to customers...

  149. Why does my ViewedIt recording, in full screen, look blurry?

    Overview During the recording of the user's screen, we are recording at a rate that allows the file to...

  150. What is the maximum resolution that ViewedIt supports?

    Overview When recording a ViewedIt video we have to take into account what the playback experience for the customer...

  151. Embed videos from Vidyard for WIX page

    You can Embed player to your WIX pages The Vidyard Embed option makes easier for you to embed your...

  152. Why are my Pardot prospect records suggesting that Vidyard is the Lead Source when the prospect hasn't watched any videos?

    Overview The Vidyard for Pardot integration has a step in the setup process which requires you to create/use a...

  153. How do I remove the Facebook Integration?

    Steps Log into the Vidyard Platform Select Groups and click Integrations Select the Facebook Integration and click Remove Facebook Account...

  154. Is there a way to set the ViewedIt video to loop as it finishes?

    Overview You can loop playback on a video by making a video replay after it has been completed. ViewedIt...

  155. Can I change admin permissions?

    Solution Please contact your Customer Success Manager at Vidyard. They will set your Admin user permissions. If you would...

  156. Why are the specified locations of my viewers inaccurate?

    Overview The Vidyard Analytics Centre provides you with data on all of your Vidyard players in one location, offering...

  157. What do the different colors represent in the Viewer Engagement located in the Players Insights mean?

    Overview Engagement data helps you track how much or how little of your videos your viewers are watching. Using...

  158. How do I remove my Vidyard Cookies using the Microsoft Edge browser?

    Overview While testing there is the chance that a Cookie may be applied to your browser and may be...

  159. Is it possible to push to YouTube from the subgroups?

    Overview You may have already integrated your Youtube account with your Vidyard parent group, but when you go into...

  160. How do I add a link to the Headline section of a hub? It doesn't appear to support HTML hyperlinks.

    Overview Within the Video Hub settings is an option to add a headline. This line of text appears underneath...

  161. Why are my video previews constantly buffering when using Chrome on Microsoft Windows?

    Overview Like many browsers and operating systems, you can use Google Chrome on Microsoft Windows to create and watch...

  162. Can I have a different branding page for some of my videos? Our need is a "blank" type page that just shows a video (not embed).

    Overview Vidyard offers the opportunity to edit custom pre-built landing pages for your players called Sharing Pages. These are...

  163. Will I be able to see if & when they viewed it?

    Answer The ViewedIt extension notifies you of viewer engagement in two different ways: within the ViewedIt extension feed and...

  164. How do I set up a report to see which videos received the most views each week?

    Overview Many of Vidyard's reports can be found in the Insights>Reports option within the platform. Within this section, you...

  165. What is the max file size for video uploading to Vidyard?

    Solution The maximum file size that we can accept is 16GB video. If you are looking for information on...

  166. Can I use a credit card to pay for captions?

    Overview Vidyard provides a service to create a transcript and closed captions for your videos. This could be in...

  167. Why am I getting a 'Feature Disabled' error message when I try to use the Outlook Add-In?

    Overview Vidyard has an Outlook integration that you can use to send video emails to your contacts. This can...

  168. Why are my events not appearing when I send a video through Salesloft?

    Overview When attaching a video onto the Salesloft email, we create a new player with the video that is...

  169. Why am I receiving "No Connection" in ViewedIt when I have internet connection?

    Overview You should only see this message when you do not have access to the internet. Troubleshooting steps Reload...

  170. How do I record ViewedIt videos in incognito mode?

    Overview Incognito mode allows you to open a browser session where Google Chrome does not track or save the...

  171. How do I restore a player I (accidentally) deleted?

    Overview As you build your Player library, you may find you accidentally delete a player and you would like...

  172. Why is the thumbnail not appearing in Gmail now that I am using ViewedIt Enterprise?

    Overview ViewedIt videos are more likely to be clicked on within an email if a splash-screen thumbnail image is...

  173. Will using an animated GIF for a splash screen affect load speed on a page?

    Overview One of the options for selecting a splash screen is to use Vidyard's animated GIF generator from the...

  174. Why am I not receiving YouTube view counts for a video I pushed?

    Overview When you have linked or pushed a video to YouTube, you will gather the general Vidyard Analytics, but...

  175. Why aren't thumbnail images being seen by a recipient on Outlook?

    Overview Microsoft Outlook is one of the most popular email clients used in businesses. It's very likely that you...

  176. What's player load? Is it the same as video plays/views?

    Player Load A player load is when a page with a player is loaded on a device. An example...

  177. How do I log into the Vidyard Platform?

    To log into the Vidyard platform, head to our secure login page at secure.vidyard.com

  178. Does a transcription have to be in the same language as the video?

    Answer When you request a transcript, you have the ability to generate Closed Captions in multiple languages, even when...

  179. Why am I getting duplicate Activities Logged in Marketo?

    Overview Usually seen in test environments, duplicate activities happen in Marketo when multiple browser cookies associated with the same...

  180. Why is my camera / mic not working with ViewedIt?

    Overview The main three recording modes of Tab, Screen, and Cam Only can be enhanced by enabling the CAM...

  181. What does the "..." mean when making a GET api call?

    Overview When reviewing the API document on our Knowledge Base, you may notice that some of the GET api...

  182. Where is the Video Hub ID located?

    Overview The Hub ID is primarily used in API calls regarding hubs. Solution The Hub ID is located in...

  183. How can I embed my videos multiple times in a single web page?

    Important: The same player can now be embedded multiple times on a webpage using the newest version of the...

  184. How to measure and improve player load times?

    Overview You can measure player load times using different tools available in your browser's console. To measure the player...

  185. How do I start recording with ViewedIt? (Recording modes & Features)

    Overview Once you have installed the extension and have gone through the sign-in / permissions set-up, you can click...

  186. Why is my video auto-playing, when I have set it to not do so?

    Overview Vidyard provides the ability to allow your players to autoplay if desired. The ability to change this can...

  187. How do I delete a ViewedIt video if sent to the wrong recipient?

    Overview So you've created a ViewedIt video, sent it along, and realized that you delivered it to the wrong...

  188. How do I send a link to a particular video in a player that contains more than one video?

    Overview Vidyard players can contain more than one video to create a playlist. Sometimes you may wish to direct...

  189. Why are my pushed YouTube videos getting tweeted on my company's Twitter?

    Overview Vidyard provides the ability to push your videos to YouTube. This can help to ensure that your videos...

  190. Why am I getting a Mixed Content error message when trying to iframe my hub into a page?

    Overview You have the ability to iframe a video hub into your own pages if desired.  This may be...

  191. How do I move an external Salesforce User to another role?

    Overview Adding External Salesforce users allows you to give a set of Salesforce users access to the Vidyard application...

  192. Can I use other email address on ViewedIt or should be Gmail email address only?

    Overview Even though ViewedIt is a Chrome extension, other domain email addresses can be used in ViewedIt - such...

  193. Will a Popout event affect the layout within the iFrame?

    Cause  In Vidyard you have the option to add a Popout event. With a Popout event, we set the...

  194. If I disconnect Marketo from Vidyard, will I lose historical data in Marketo?

    Solution  Marketo data that was pushed from Vidyard will still remain in Marketo. Vidyard will not delete or remove...

  195. Is there a Viewedit add-in that works on the Outlook app for iOS?

    Answer There is no add-in that operates with the Outlook app for iOS at this time. Check out the...

  196. Can I upload a video on ViewedIt?

    Solution Free ViewedIt Users: For individual ViewedIt users, no option exists to upload an existing video through the ViewedIt...

  197. Why am I seeing so many API calls made to Marketo?

    Overview On average it is expected for the player to make between 4 and 6 API calls per player...

  198. What is the best practice for updating and replacing videos in Vidyard without losing YouTube traffic views from the old videos?

    Overview Vidyard's YouTube integration is a great tool to ensure that your content is visible in multiple channels. When...

  199. How do I create a button on my page that will pause and resume playback?

    Overview Having the ability to assign objects on your page to perform player functions such as pause/resume increases the...

  200. Why can't I see the options to edit my player settings on the dashboard?

    Answer If you hover over a player that shows "Belongs To...", then:  You are currently in the parent group...

  201. Why does the General views number in Player Insights show a different number to my combined Vidyard and YouTube total views?

    Answer The Player Insights page in Vidyard includes a graph in the Visitors section that toggles between showing Vidyard...

  202. Is there a way to change or shorten the video link to a player?

    Overview Vidyard provides a Sharing Page for each player that gets added to the platform.  If you decide not...

  203. Why are my videos still in platform even after deleting the player?

    Overview It's important to keep in mind the difference between a player and a video. Videos that are uploaded...

  204. How do I remove Disqus from my Branded Sharing Page?

    Overview  Disqus is a commenting solution that is considered an integration to the Branded Sharing page. Solution  In order...

  205. Will pushing a Vidyard video to Facebook maintain the default autoplay feature I have on videos?

    Overview Vidyard allows you to push your videos to Facebook without ever having to download the files from Vidyard...

  206. How do I create a Salesforce Tab that contains two video hubs?

    Overview Using tools in Salesforce, you can add a Vidyard video hub into a tab on Salesforce. The issue,...

  207. How do I get to the 'options window' for ViewedIt? (Extension Settings)

    Overview Steps: Right  Click the ViewedIt Extension in the upper right-hand corner of your browser. Select 'Options' This will...

  208. How do I send a ViewedIt video via inmail in LinkedIn?

    Overview: You can share your videos directly to your contacts on Facebook, LinkedIn, or Twitter from inside your ViewedIt...

  209. If I transfer a video to another group, will that affect anywhere that it's being actively promoted (i.e. embedded in a landing page), or will it still work since the duplicate is live?

    Overview You can transfer players out of any of your groups and into another group to which you belong....

  210. How can I change the size of my video modal?

    Overview  Having the ability to change the modal size of your player allows you to configure and personalize the...

  211. How do I check my Chrome & ViewedIt versions for Compatibility?

    Overview A crucial part of troubleshooting involves gathering information about your computer and browser environment such as the current...

  212. If I have an annotation at the end of my video, how do I set the final frame to pause so that the annotation continues to show?

    Overview Annotation events appear within a player while a video plays, allowing you to enrich your video content with...

  213. How do I unsubscribe from ViewedIt View emails?

    Overview: By default, ViewedIt will send notification to the email address associated with your account every time an identified...

  214. How do I have the splashscreen appear for the entire length of the video for an .mp3 upload?

    Overview For audio-only uploads to Vidyard, the player default settings show an audio visualization during playback. This visualization can...

  215. Why is my ViewedIt recording in such a poor quality?

    Overview After you've finished your ViewedIt recording, you preview the video and see that the recording has dropped in...

  216. Why do some of my recipients get emails without thumbnails?

    Overview When sending out emails with videos (attached as hyperlinked thumbnail images), it is important to consider the security...

  217. Can I start recording ViewedIts from outside the Chrome browser?

    As ViewedIt is an extension within the Chrome browser, its controls and usage can only be access through Chrome...

  218. Why can't I export a spreadsheet in the Google Chrome Browser?

    Overview Data  from the Vidyard Player Insights page can be exported into a downloadable spreadsheet. You can choose a...

  219. How do I know if I am officially a ViewedIt Enterprise User after accepting the email invitation?

    Overview ViewedIt is the easiest way for teams to use video for more personal communications. Solution If you have...

  220. How do I get a title to display above the form in a Popout Event?

    Overview Popout Events allow you to keep viewers moving forward through your content on a path that you control....

  221. What is a CNAME and how can I use it?

    You may have noticed an option to add a CNAME record within the Sharing Page and Video Hubs set...

  222. If I have received an invitation to Vidyard but cannot login, what do I do?

    Overview You may have gotten an invitation to sign into the Vidyard platform by an admin from your group....

  223. Does ViewedIt have a cursor highlighting feature?

    Solution The ViewedIt extension currently does not come with a feature to track and highlight your cursor. This feature...

  224. Why is my ViewedIt feed showing no views after creating & sending a number of videos?

    Overview After sending a video through ViewedIt, you can expect to receive a notification that the recipient has watched...

  225. Can I move ViewedIt's camera image from the bottom left corner?

    Overview Some modes of recording, such as a tab or screen recording, can be enhanced by adding your camera...

  226. Can I have two ViewedIt accounts logged in at the same time?

    Overview In some circumstances, you may want to login and use multiple ViewedIt accounts at the same time. You...

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