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Quick answers

  1. How do I embed a video into Campaign Monitor?

    Overview Campaign Monitor is a platform designed to send marketing campaigns, with the option to embed video. Symptom When...

  2. How do I integrate Vidyard and TrenDemon?

    Overview TrenDemon is a tool designed for content marketing insights and automation, with various integration capabilities. You may have a...

  3. Why are my Vidyard players not playing inline through social media channels when viewed on a mobile device?

    Overview You are able to share your Vidyard player content on social media channels through the player's 'Sharing' button....

  4. Why am I getting an error downloading Vidyard for Outlook?

    Overview You are trying to download the Add-in and you get an error that says Visual Studio Tools for...

  5. What does my Salesforce integration error message mean?

    Overview When setting up a Salesforce integration inside of Vidyard, an integration health check is performed after Salesforce authentication....

  6. Is there a way to tell the Vidyard player to pause when the viewer clicks on an annotation?

    Overview Annotation events appear within a player while a video plays, allowing you to enrich your video content with...

  7. How can I remove the Social Sharing and Embed Codes for all videos in my main account?

    Overview: You can share your videos directly to your contacts on Facebook, Twitter, LinkedIn, Google+, or Pinterest from your...

  8. How to create custom fields in a Vidyard Lead Capture Event

    Steps: Hover over the Player and click Events. Click Add Event. Click Lead Capture, then Add Event. In the...

  9. How do I get my player to redirect to a different page after a Marketo form has been filled?

    Overview Marketo forms have the ability to be configured to go to a different URL when submitted. When you...

  10. Is there a way to make videos "downloadable" from the sharing page?

    Overview You can extend the functionality of your sharing pages by adding your own branding to the sharing page...

  11. How do I add custom fonts to Vidyard Events?

    Overview Sometimes the fonts built into editors just don't match company branding, or they don't have the look and...

  12. If I delete a video from Vidyard, would it delete it also from YouTube?

    Answer: The video will stay on YouTube. Vidyard does not delete videos from YouTube, you would need to login...

  13. Why am I not seeing my group in my ViewedIt Enterprise drop down?

    Overview When setting up your ViewedIt Enterprise account, a list of all available Vidyard organizations, that you are connected...

  14. How do I embed a responsive player into Squarespace for mobile playback

    Overview Squarespace is a Content Management System (CMS) that allows you to build websites using modules. There are options...

  15. Why are my captions showing an error when uploaded? What does "Invalid byte sequence in UTF-8" mean?

    Overview With Vidyard's Closed Captioning services, you are able to add your content in a number of ways. One...

  16. Why is my Event now showing NoSuchKeyThe specified key does not exist.

    Overview Vidyard Events allow users to make adjustments to the HTML Source code, in order to perform tasks such...

  17. How can I use my external USB webcam for the Outlook plugin, rather than the internal one?

    Overview Vidyard for Outlook has the ability to use a webcam, in order to record videos for sending to...

  18. Will Vidyard convert my frame rate to 29.97fps if I upload a 25p video?

    Overview When videos are exported out of video editing software, there are not only options about what resolution the...

  19. Why is the Vidyard app taking a long time to load in Salesforce when using Internet Explorer (IE)?

    Overview Vidyard for Salesforce allows you to select videos from your Vidyard groups to add into emails. By sending...

  20. Why can't my players go fullscreen in Internet Explorer (IE) 9 or 10?

    Overview In a usual situation, you are able to watch a Vidyard video in fullscreen by clicking on the...

  21. How do I create a transparent box around my video that opens a link when clicked?

    Steps: Hover over the player and select Events. Click Add Event. Click Annotation and hit Add Event. Set the Background...

  22. Why am I not able to request a caption?

    Please contact your Customer Success Manager or support@vidyard.com.

  23. How do I add a Google Analytics Event tracker in a Vidyard Marketo Form?

    Overview Google Analytics (GA) can be used to not only track the number of people who visit your web...

  24. Find the UUID for your player

    Finding the UUID for a player allows you to reference the player in other applications, generate the embed code...

  25. How to get a HAR Capture

    Overview HAR (HTTP Archive) is a file format used by several http session tools to export the captured data....

  26. Eloqua - Can't access the Cloud Content Configuration

    Overview You may notice that when you try to add a player on a landing page using the Cloud...

  27. How do I create a Navigation Bar by using timestamps?

    Overview You may be in a situation where you have a long video with multiple parts to it. It...

  28. How to generate an Animated GIF Thumbnail?

    Overview An alternative to a still Splash screen is a created GIF from images within the video. You can...

  29. Why can't I add more users in my Group?

    Overview Trying to add new users to our Group in Vidyard and I get an error. Answer Your account...

  30. Why can't I add more users in my Group?

    Overview Groups are limited by the platform as to how many users can be added to one Group. Solution...

  31. If a Video that was pulled from Youtube was deleted from Youtube, will it be deleted from Vidyard?

    Overview Adding videos to your Vidyard player can be easy with a YouTube link. The video won't be added...

  32. Will my Vidyard player playback in China?

    Overview Playback in China is regulated by the government. Certain videos and platforms are restricted from playback in China....

  33. How do I set up auto-replay on a video when it has finished playing?

    Overview You can loop playback on a video by making a video replay after it has completed playback.  Note:...

  34. Why am I receiving emails that show people have been viewing a video which I didn't send to them?

    Overview After ViewedIt videos are created and sent to a recipient, an email message will be received by the...

  35. I can't see the Vidyard plugin on Outlook

    Overview:  Outlook tends to open add-ins as quickly as possible, which probably caused it to ignore the add-ins that...

  36. How to install the ViewedIt Chrome extension?

    Overview Install ViewedIt extension to Chrome.  Steps ViewedIt can only be installed on the desktop version of Google Chrome...

  37. How do I record audio from my speakers?

    Overview It is possible to record audio coming from your speakers with ViewedIt by configuring Stereo Mix (Only Available...

  38. Why am I just seeing a green spinning wheel?

    Overview The ViewedIt extension or the video sharing page will display a loading status by showing a green spinning...

  39. How do I change the title of my ViewedIt videos?

    What are we doing? Updating video titles on recorded ViewedIt Content. Why it's important Since video titles are automatically...

  40. Why is my Branded Sharing Page not inheriting in my ViewedIt group?

    Overview With ViewedIt Enterprise, Branded Sharing Pages from the parent group can be inherited down to individual ViewedIt sub-groups....

  41. Where do I find my Vidyard ID for updating my Marketo Launchpoint partner info?

    Overview It is important to keep your publicly facing content as up to date as possible including information on...

  42. How do I give Vidyard Support access to my Salesforce instance?

    Overview Vidyard Support may ask you to grant access to Salesforce in order to assist you with an investigation....

  43. Why are the videos on my dashboard and library different than what I am expecting to see?

    Overview The Vidyard dashboard contains a list of the players that have been created for the particular group you...

  44. Why can't I use oEmbed links in Wordpress so that the videos play on my website?

    Overview Wordpress and Vidyard support the use of oEmbed technology. This allows the automatic conversion of hyperlinks into inline...

  45. Why does my ViewedIt Add-in keep disabling itself in Outlook?

    Overview  Outlook has some built in systems to help itself run more smoothly, including the ability to enable or...

  46. What is the difference between a 'User' and 'Guest' in the Guests group?

    Overview In Groups and Users we will see different permissions and if there is a Salesforce, Salesloft, or a...

  47. How do I convert a Pop Out into a Full Screen Event?

    Overview Vidyard provides flexibility in terms of how to present your events. Now that pop outs are becoming less...

  48. How can I merge two players so all the analytics are compiled?

    Overview As an example, a Vidyard user has created a player with one video. They want to replace the...

  49. Why does my custom date range keep switching back to the default setting? 

    Overview Within Vidyard, you are able to select a custom date range in many areas of the system, such...

  50. Why can we no longer find the option to push Vidyard videos to YouTube?

    Overview When the YouTube feature is installed on a group, you have the ability to push videos and playlists...

  51. Where can I find the Youtube Analytics for a certain player in Vidyard?

    Overview: The only analytics pushed to Vidyard for videos that are pushed to Youtube using the platform are views....

  52. Why does the ViewedIt camera keep reloading?

    Overview The ViewedIt camera function reloads each time the tab you are recording is loaded in the browser. Symptom...

  53. How do I fix the "Uh Oh something went wrong" error message

    Symptom After recording a ViewedIt video, the video will fail to save and the extension will display a message...

  54. Why can others share my ViewedIt content?

    Overview When distributing ViewedIt content through social media or emails, people receiving the video link are then able to...

  55. What does the dark green line indicate at the start of the Engagement Heat Maps in the Analytics Center?

    Overview There are many elements which build the engagement data heat maps that are found in the Analytics Center....

  56. How do I change my Credit Card Information for Vidyard payments?

    Overview Making credit card payments are quick and easy. Follow these steps if you need to change you credit...

  57. Why do I receive an error when uploading an audio only wav or mp3 file?

    Overview Although the platform is designed for videos, Vidyard does have the ability to accept audio only files, so...

  58. Why won't my Salesforce Lightning Component embed allow fullscreen playback?

    Overview In order to make things like embedding Vidyard content in Salesforce Communities easier, a lightning component has been...

  59. How do I enable or disable autoplay on an inline embedded player?

    Overview One of the abilities of a Vidyard Player is to automatically play after the page loads. This is...

  60. Why am I receiving Email Notifications from Vidyard?

    Overview You may be receiving Email Notifications which look like this: Cause These are known as Player Notifications and...

  61. How do I enable captions by default?

    Overview If you wish to have captions automatically turned on, there are a couple different ways to achieve this....

  62. Why are we experiencing some buffering issues when a number of employees are watching a video?

    Overview You may be finding that when a large number of employees watch that 'new video' that is being...

  63. Why is my mouse pointer in the recording in the wrong position on screen?

    Symptom When using ViewedIt to record a video, the mouse is showing up in the wrong location. Solution This...

  64. How Do I Add My ViewedIt Videos To YouTube?

    Answer Adding ViewedIt content to YouTube is not currently supported in the extension. However, you can share the link...

  65. Is there a limit to how many videos you can have in a 'Choose your own adventure' event?

    Overview Video chapters are placed in a sequence, but this doesn't have to be the way you watch them....

  66. How do I switch to the front-facing camera on a Microsoft Surface?

    Overview Microsoft Surface has two cameras, a front-facing, and a rear-facing camera, but the default is a rear-facing. We...

  67. How do I enable the Salesforce Feature?

    Solution: Please contact your Customer Success Manager (CSM). They will be able to assist you with enabling new features....

  68. How can I extend my Trial Account?

    Answer Please reach out to your Account Representative for further assistance!

  69. Will the embed code option on a player be blocked if I have a 'pop up blocker' in a browser?

    Overview Within the sharing options is Embed. When this is selected, a pop-up will appear with the embed code....

  70. My ViewedIt cameo headshot is cut off

    Overview: When recording a Screen/Tab video on ViewedIt, the top portion of the Cameo headshot is cut off. It...

  71. Why can't I reset my password?

    Overview  When trying to log into the platform and you are not able to so, you try and reset...

  72. Why am I getting a 'Feature Disabled' error message when I try to use the Salesloft App?

    Overview Vidyard has a Salesloft integration that you can use to send video emails to your contacts. This can...

  73. How can I shift position of the video bubble another location on the screen?

    Overview Currently, this is not a feature we support. If there is feedback on how this can be valuable,...

  74. Can I record a ViewedIt video showing my PowerPoint presentation and my camera at the same time?

    Overview: The headshot cameo in ViewedIt will only show if the Chrome Browser is open. If you are using...

  75. How do I automatically launch a Vidyard player when I load a page?

    Overview You may have a requirement to automatically launch a lightbox player when a page is loaded.  Solution Although...

  76. How to create an account in ViewedIt?

    Solution: To sign in to Viewedit you will require either a Vidyard account (Paid users) or a Google account....

  77. How can I stop a player with 'loop playback' enabled from going out of full-screen when the final video has completed?

    Overview A Vidyard Player has the option to be watched in full-screen mode. You can also use Settings on...

  78. ViewedIt icon in Gmail is missing (for ViewedIt only)

    Overview  The ViewedIt extension work best for Gmail. It gives you the ability to attach videos from your ViewedIt...

  79. How do I change the audio visualization on a Vidyard player that contains audio or a Podcast?

    Overview In Vidyard, you can upload audio only files when this feature has been enabled in your group. This...

  80. How can I share an individual video in a player with multiple videos?

    Overview Before a video can be hosted on the Vidyard platform, a player must be created. Each player is...

  81. How can I pause or resume my recording in ViewedIt?

    Overview Being able to pause and resume a recording gives you more flexibility with your videos. Solution While recording...

  82. Is there a way to adjust the caption positioning?

    Solution There is no option to adjust the position of captions. The captions are fixed to the position in...

  83. How can I download a video on the Vidyard Platform?

    You will need to ensure you have the Video Downloads feature enabled. If you don't have that enabled please...

  84. How can I change the keyboard shortcuts for ViewedIt?

    Solution In Chrome, click the customization button in the top right corner and select Settings . Go to Extensions....

  85. If I'm using a device with both front and rear cameras, how can I switch between the cameras while recording?

    This feature is currently not available. If you do see the need for this feature please let us know...

  86. How do I delete the ViewedIt Extension?

    Overview No longer using the extension and looking to remove it from Chrome, you can use these steps. We'll...

  87. Can profiles for Visualforce Pages be set up?

    Overview You might come across the 'Insufficient privileges' error with users trying to access Vidyard pages in Salesforce. Solution...

  88. How do I set up an SSL CNAME in Video Hubs?

    Overview When SSL in a Vidyard Hub is involved, there are a few steps to have the certificate applied...

  89. Can I record a ViewedIt video showing my PDF File and my camera at the same time?

    Overview: The headshot cameo in ViewedIt will only show if the Chrome browser is open. If you are using...

  90. I'm having issues with an auto CC feature. It's not showing the CC I used using the CC query string.

    Overview: Please ensure that you're using the correct language code. Vidyard uses ISO 639 which is a standardized nomenclature...

  91. How can I check my console log on ViewedIt?

    Overview Being able to see and check console logs will allow determining what's causing the issue with the extension...

  92. Why am I not seeing video views in Salesforce when I have a valid integration?

    Overview When a Salesforce integration is set up correctly, you should start seeing video view data on your leads/contacts. ...

  93. Can I use a timestamp so that a contact will start watching a video at a time point?

    Overview You may have a requirement to send a link to a player, but also ensure that when the...

  94. Why does a Pop-out Event show on the Sharing Page but not on the Hub?

    Answer: By design, pop-out events do not currently work on the Hub. The best alternative is to use annotation...

  95. If I create a subgroup specifically for Viewedit users... will their account only allow them to: A. access the Viewedit assets that are already in there. B. record their own videos that will then feed into the Viewedit Users subgroup

    Solution: Once a new user has been invited to ViewedIt Enterprise that will:  A: Allow them to view their...

  96. How can I embed an inline video as fullscreen?

    Solution: If you are not sure what the aspect ratio of your video is, you can resize your player...

  97. I can't connect my Salesforce Sandbox to Vidyard. I get a custom object Vidyard Video View Invalid: missing field(s) error.

    Description: If you're getting an error similar to the image shown below please follow the steps to successfully connect...

  98. Am I able to upload videos to ViewedIt or just record them?

    Solution: ViewedIt Free - There is no feature to upload videos onto ViewedIt. ViewedIt Enterprise - Videos can be...

  99. Is it possible to change the link for where a ViewedIt video is located?

    Solution: ViewedIt Free - There is no option to configure the CNAME in the URL of the Sharing Page....

  100. Is there a time link feature on Vidyard similar to YouTube videos where you can jump to specific times?

    Solution: If you are looking to create links that allow your viewer to skip to defined points within a...

  101. I cannot remember my current password for Vidyard

    Solution: If you have forgotten your password you will need to reset it. Please refer to our article on...

  102. When I click on the "log in with Vidyard" button, nothing happens on the ViewedIt extension.

    Solution: If you are using multiple monitors, the login window may not pop up on your main screen. Please...

  103. Why am I not seeing data in my MAP when I have integrated successfully?

    Overview Vidyard has the ability to integrate into the most popular Marketing Automation Platforms.  When you have connected your...

  104. How can you make a personalized splash screen with the person's name on the Vidyard Platform?

    There is no feature on the Vidyard Platform that would allow you to create your own personalized splash screen....

  105. Can I embed my ViewedIt Videos?

    Solution: This is not an available feature for ViewedIt free users. You do have the option to share to...

  106. I would like to update an existing video. Do I have to re-upload the new video and delete the old one? Can I replace it and still keep the same URL and events?

    Overview: If you are looking to replace an existing video in Vidyard with a newer, updated version, there a...

  107. How can I uninstall my ViewedIt extension?

    Overview Sometimes uninstalling ViewedIt will resolve some issues that can't be done by other troubleshooting steps. It is like...

  108. How to reload your ViewedIt Extension

    Having problems? Try reloading ViewedIt! Steps: Right Click the ViewedIt Extension in the upper right-hand corner of your browser....

  109. How to change the title of a video

    Solution: Video settings allow you to configure options for each individual video within a player. The settings tab allows...

  110. Getting error with HTML email in Outlook

    Overview Outlook displays the following error when viewing video emails: contacting:\\ssl.gstatic.com\ui\v1\icons\common Solution To fix this you can: Go to...

  111. How do I log out on the Vidyard Platform?

    Steps To logout of your Vidyard account: Click the Avatar on the bottom left of your screen  Select Logout See...

  112. I'm having a hard time finding a couple of my players. I'm not sure if I have some filters on, but I need access to a few of them, and I can't find even when I search

    Solution: Please ensure that you are in the same group as the players you want to find. See our...

  113. Can I use ViewedIt with my mobile device?

    Solution ViewedIt works as an Extension for the Google Chrome browser. Extensions are small software programs called applications that can...

  114. It is taking a long time to render my ViewedIt videos

    Solution Please ensure that you have the most recent version of ViewedIt. Go to the Google Chrome store to...

  115. How do I determine how much content (minutes) I have in the player?

    Steps: Please log into the the Vidyard Platform Click Content on the left hand menu and select Players On the...

  116. How do I determine how much content I have within my account?

    Overview: You can easily determine the amount of content within your account by visiting the video library within each...

  117. Why is ViewedIt not recording as I am navigating the other tab?

    Solution  You may want to use the screen capture option in ViewedIt rather than the tab capture option. This...

  118. When I click on the icon in my gmail compose window, my company's group doesn't populate. It only populates my personal videos.

    Overview When composing an email via Gmail you will see a ViewedIt icon. Once you click the ViewedIt icon...

  119. Can the same videos belong to multiple groups?

    Solution: Yes, videos can belong to multiple groups.  See our articles on how to add videos to your library...

  120. I can't locate the "Design" option in the player for ViewedIt.

    Overview: You may not have the right permissions that allow you to see the design tab on your account....

  121. Is there a way to only record your face without the screen and send that as a selfie video?

    Overview There are 3 types of recording: Tab recording, Screen recording, and Cam Only recording. The Tab recording will...

  122. I don't see the Branded Sharing Page option under Channels.

    Overview You can extend the functionality of your sharing pages by adding you own branding to the sharing page...

  123. Why is the animated GIF thumbnail on my Lightbox Embed, not appearing at the same size as a regular splash-screen?

    Overview With Vidyard, you have the ability to use an animated splash-screen or a static image for both the...

  124. Is there any way to set up the Marketo activity to show the total duration of the video watched, rather than increments?

    Overview Vidyard's integration into Marketo allows you to push milestone data about your videos for lead scoring, such as...

  125. Why am I seeing an 'out of sync' message when I freshly sync/push a video to YouTube?

    Overview Vidyard will automatically sync changes to your video metadata after pushing and/or linking to a video on YouTube....

  126. How do I make a Lightbox embed responsive?

    Overview In order to display a web page appropriately on mobile and smaller screens, web pages are more commonly...

  127. Why does my lightbox keep left aligning?

    Overview A Vidyard lightbox embed will generate a thumbnail image when placed on a page. It's likely that you...

  128. Why am I not receiving video view data in Act-On when I have a tracking beacon set up?

    Overview Vidyard sends all of your video view data to Act-On as long as you have an Act-On script...

  129. Where can I find the iframe code for one of my videos?

    Overview: A Vidyard player embedded with an iframe code will not pass data to a Marketing Automation Platform (MAP),...

  130. What does the Uploader Widget webhook POST look like?

    Overview:  When creating an uploader widget, Vidyard offers the option to add a webhook URL which will receive a...

  131. Embed videos from Vidyard for WIX page

    You can Embed player to your WIX pages The Vidyard Embed option makes easier for you to embed your...

  132. Why are my Pardot prospect records suggesting that Vidyard is the Lead Source when the prospect hasn't watched any videos?

    Overview The Vidyard for Pardot integration has a step in the setup process which requires you to create/use a...

  133. How do I remove the Facebook Integration?

    Steps Log into the Vidyard Platform Select Groups and click Integrations Select the Facebook Integration and click Remove Facebook Account...

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