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How to collect console logs

When troubleshooting issues with the Vidyard player, it is not uncommon to examine the console logs to find any errors that may be relevant to the investigation.

Depending on the browser being used, the steps to collect any messages from the console logs will be different. The following steps can be taken to open the browser console.

In Firefox:

  1. Right-click on the page
  2. Click Inspect Element
  3. Click the Console tab
  4. Copy and paste the contents of the console into a text file

The Console tab on the top left of the Firefox Inspect Element area.

In Chrome:

  1. Right-click on the page
  2. Click Inspect Element
  3. Click the Console tab
  4. Copy and paste the contents of the console into a text file

The Console tab in the top right of the Inspect Element area.

In Internet Explorer:

  1. Open the F12 tools by pressing F12 on your keyboard
  2. Open the Console tab
  3. Copy the contents of the console into a text file

The internet explorer Console tab is an icon of  an arrow pointing left, inside a square box.

In Safari:

  1. Open Safari Preferences
  2. Click the gear icon (Advanced)
  3. Select the Show Develop menu in menu bar checkbox
  4. From the Develop menu, select Show Error Console
  5. Copy the contents of the console into a text file

After choosing Preferences from the Safari menu, the Advanced gear icon is in the top right menu of the Advanced menu. Show Develop menu bar is the checkbox at the bottom of this window.Note: Regardless of the browser, in some scenarios, you may need to refresh the page or reproduce the issue after displaying the console.

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