Why is my Branded Sharing Page not inheriting in my ViewedIt group?
With ViewedIt Enterprise, Branded Sharing Pages from the parent group can be inherited down to individual ViewedIt sub-groups. This article is to help troubleshoot situations in which shared ViewedIt content does not display on the appropriate Branded Sharing Page.
When navigating to a ViewedIt sharing page, the player will display on a webpage which does not match the design of the Branded Sharing Page in Vidyard parent group.
This issue can be caused by a lack of connection to the parent account (either due to Branded Sharing Page feature settings or the inherited settings being overridden) or the sharing page being disabled.
- For cases where the "Sharing Page" setting has been disabled, check the General Player Settings and re-enable as needed. Default Player Settings should also be checked to insure that future generated content does not encounter a similar issue.
- In situations where the Branded Sharing Page settings have been overridden, a delete option will be present at the bottom of the "Settings" tab. Clicking this will opt to re-inherit the branded sharing page layout from the parent.
- If none of the previous options fix your issue, please contact your account CSM or email@example.com to confirm your account settings.