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Why can't I reset my password?

Overview 

When trying to log into the platform and you are not able to so, you try and reset your password and it isn't working.

Solution 

Ensure that you are using the correct password that is associated with your Vidyard account. Also, ensure that it is the correct email address if you have multiple email addresses that could be used. If you are still not able to log in, please contact support@vidyard.com.

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