Vidyard for Outlook has the ability to use a webcam, in order to record videos for sending to prospects
When you try to record, the webcam used is defaulting to the internal 'built in' one, which is likely to reproduce a lower quality recording.
We are unable to provide a solution in Outlook to switch to a different camera
You will need to disable the internal camera through the Windows Control Panel.
Note: The assumption here is that this webcam is redundant for other tasks as it has been replaced by the external equipment
In Windows 7:
This webcam is now disabled and Outlook will use the external device.