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How do I fix the "Uh Oh something went wrong" error message

Symptom

After recording a ViewedIt video, the video will fail to save and the extension will display a message indicating, "Uh oh! It seems like something went wrong. Try making your video again"

Processing message after recording completion and error message stating "Uh oh! It seems like something went wrong. Try making your video again"

Cause

The ViewedIt extension is experiencing issues communicating with the Google Chrome Browser, resulting in the extension being unable to access and save recorded microphone, camera, and screen data. 

Solution

Perform a complete restart of your Chrome browsing instance by following the steps below. 

  1. Right click the Chrome application in your active applications bar.
  2. Select Close or Quit.
  3. Open the browser and attempt to record again (advised to record test videos of 3+ seconds in duration).

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