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Why am I receiving emails that show people have been viewing a video which I didn't send to them?

Overview

After ViewedIt videos are created and sent to a recipient, an email message will be received by the sender, which notifies them of the percentage of the video that was watched by the viewer. 

Symptom

You have received an email which suggests that someone who was not the recipient has viewed the video.

Cause

The video above will explain the main reasons why this can occur. Please spend a few minutes to watch through the contents.

In the majority of cases, an internal member of your organization has previously clicked on a link to a ViewedIt video, which contained a query string associated with the email address of an intended recipient but was not their own.

Doing this has associated their browser's Vidyard cookie to an incorrect email address and therefore any future videos watched on their browser will return misleading information to the sender and the Analytics Center/Reports. 

Solution

The solution is to ensure that when you check a video on your sharing pages, that you first remove the identification query string from the URL. 

To do this, right click on the link to copy it, and then paste it into a browser. Remove the part that looks like:

&vyemail=<email address>

Opening the link in an incognito window can also help you check that the query string works, however - you could end up seeing analytics in the Analytics Centre (and Salesforce) that tie the email address to the view.

If you need to remove the cookie from your browser, you will need to navigate to the Local Storage area within the browser and delete the key named:

__amplify__vidyard_visitor

This can be found in Chrome with these steps: 

  1.  Right click on a page that contains a Vidyard/ViewedIt player. 
  2. Click Application, then go to Local Storage.
  3. Click https://play.vidyard.com to view these objects. 


This can be found in IE with these steps: 

  1. Navigate to a page that contains a Vidyard/ViewedIt player. 
  2. In the top right, corner of the browser, open the settings menu
  3. Open the F12 Developer Tools option
  4. Click the Debugger tab
  5. Select Local Storage from the location menu on the left hand side of the screen
  6. Select https://play.vidyard.com from the resulting sub menu to view these objects

Other browsers will have a similar process.

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