After ViewedIt videos are created and sent to a recipient, an email message will be received by the sender, which notifies them of the percentage of the video that was watched by the viewer.
You have received an email which suggests that someone who was not the recipient has viewed the video.
The video above will explain the main reasons why this can occur. Please spend a few minutes to watch through the contents.
In the majority of cases, an internal member of your organization has previously clicked on a link to a ViewedIt video, which contained a query string associated with the email address of an intended recipient but was not their own.
Doing this has associated their browser's Vidyard cookie to an incorrect email address and therefore any future videos watched on their browser will return misleading information to the sender and the Analytics Center/Reports.
The solution is to ensure that when you check a video on your sharing pages, that you first remove the identification query string from the URL.
To do this, right click on the link to copy it, and then paste it into a browser. Remove the part that looks like:
Opening the link in an incognito window can also help you check that the query string works, however - you could end up seeing analytics in the Analytics Centre (and Salesforce) that tie the email address to the view.
If you need to remove the cookie from your browser, you will need to navigate to the Local Storage area within the browser and delete the key named:
This can be found in Chrome with these steps:
This can be found in IE with these steps:
Other browsers will have a similar process.