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Why are my Vidyard players not playing inline through social media channels when viewed on a mobile device?

Overview

You are able to share your Vidyard player content on social media channels through the player's 'Sharing' button. The videos will play inline where possible, but there can be restrictions in place when viewed on a mobile device.

Symptom

When comparing a social post on a mobile device to a desktop machine, you may be linked to a Vidyard sharing page to watch the video, rather than playing inline on the social media platform.

Cause

Vidyard has placed meta tags (such as OpenGraph) on all sharing pages. These can be recognized by the social media platforms and converted into an inline player, but only if they have chosen to program their User Interface (UI) in this way. 

If a social media platform chooses to not use meta tags on certain devices, the video will have to be played from the player's sharing page.

Expected Behaviour

Twitter

  • Mobile - A link to sharing page is displayed. No inline playback.
  • Desktop - Inline playback using a Vidyard player.

Facebook

  • Mobile - A thumbnail with a link to a sharing page is displayed. No inline playback.
  • Desktop - Inline playback using Vidyard Flash player. No analytics are returned.

Note: If you use the Facebook Push option within the platform, the video will display inline on both desktop and mobile by using Facebook's native video player.

LinkedIn

  • Mobile - A link to a sharing page is displayed. No inline playback available.
  • Desktop - A link to a sharing page is displayed. No inline playback available.

Note: Players will play inline if embedded into the LinkedIn Publisher.

Google+

  • Mobile - A thumbnail linked to sharing page is displayed. No inline playback.
  • Desktop - A thumbnail linked to sharing page is displayed. No inline playback.

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