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Upload error: "Add From Your Computer" window is blank

Symptom

When attempting to upload a video to Vidyard from your computer, the "Add From Your Computer" window is blank. 

Upload video window on Add From Your Computer tab showing a blank page.

The browser console displays an error indicating the following error has occurred:

filepicker is not defined

Chrome's "inspect element" window tabbed to Console, then Errors. Error says "ReferenceError: filepicker is not defined"

Cause

Access to the filepicker script has been blocked. This is typically caused by restrictions put in place by your IT department.

Solution

Contact your IT department and request access to the following domain:

filepicker.io

Specifically, access to the following URLs is required:
https://www.filepicker.io/dialog/comm_iframe/
https://api.filepicker.io/v1/filepicker.js

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