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Vidyard Knowledge Center

Videos are streaming slower than expected

Vidyard has a global CDN, so videos don't typically stream slowly. When a video is streaming slower than expected, we try to isolate this behavior by. To do this we recommend users try playing the video on a different network, on a different computer or try playing a different video.

If this behavior is persistent, we recommend users contact their IT department to run a traceroute to the following websites:

  • play.vidyard.com
  • assets.vidyard.com
  • cdn.vidyard.com

This will often provide insight into where in the network things are slowing down. 

If you have any further questions, or if you would like to send us your traceroute, you can send an email to support@vidyard.com.

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