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Vidyard Knowledge Center

Upload error: Save button is grayed out after upload is complete

Symptom

When attempting to upload a video, the progress bar displays "Upload Complete", but the Save button remains grayed out.

Image of uploaded video with grayed out Save button.

The browser console displays an error indicating the following error has occurred:

Uncaught SecurityError: Failed to read the 'localStorage' property from 'Window': Access is denied for this document.

Shows the security error under Chrome's Inspect Elements Console tab.

Cause

Your browser settings are not configured to allow for file uploads. 

Solution

Navigate to your Chrome content settings. You can do this by entering this address in your browser chrome://settings/content

Select Allow local data to be set and uncheck Block third-party cookies and site data. 

Option 'Allow local data to be set (recommended)' is selected.

 

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