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Why am I getting a 'Feature Disabled' error message when I try to use the Salesloft App?

Overview

Vidyard has a Salesloft integration that you can use to send video emails to your contacts. This can be accessed within Salesloft using the V-bot icon.

Symptom

You may experience a 'Feature Disabled' error message such as the one below.

Cause

This is caused when you are active in a Vidyard group that doesn't have the featured installed. Select Group in Vidyard to see which group you are active in.

Solution

In Vidyard, change the group you are currently active in, to one that has the feature installed.

If the group should have the feature, please contact your CSM or Support (support@vidyard.com) so that they can add it into the group. 


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