ViewedIt is now Vidyard GoVideo! Click here to learn more.

Why am I receiving emails that show people have been viewing a video which I didn't send to them?

Overview

After ViewedIt videos are created and sent to a recipient, the sender will receive an email message that notifies them of the percentage of the video that was watched by the viewer. 

Symptom

You have received an email which suggests that someone who was not the recipient has viewed the video.

Cause

The following video explains the main reasons why this occurs:

In the majority of cases, an internal member of your organization has previously clicked on a link to a ViewedIt video which contained a query string associated with an email address that was intended for someone else.

By clicking on the ViewedIt video intended for someone else, that person has associated their browser's Vidyard cookie to an incorrect email address. Any future videos watched on their browser will return misleading information to the sender and Vidyard's Analytics Center/Reports. 

Solution Part 1:

To prevent in the future: Ensure that when you check a video on your sharing page that you first remove the identification query string from the URL. 

To do this, right click on the link to copy it, and then paste it into a browser. Remove the part that looks like:

&vyemail=<email address>

Tip: Opening the link in an incognito window can also help you check that the query string works. However, you may end up seeing data in the Analytics Centre (and Salesforce) that ties the email address to the view.

Solution Part 2:

To solve the problem now: remove the cookie from your browser. Navigate to the local storage area within your browser and delete the key named:

__amplify__vidyard_visitor

Google Chrome

  1. Open the ViewedIt sharing page that contains your video(s). Right click on a page and select Inspect.
  2. In the console that opens, click Application along the set of tabs at the top of the page, then select to Local Storage.
    Note: you may have to scroll the set of tabs to the right to find Application.Steps to reach Local Storage tab within Chrome browser console
  3. Click https://play.vidyard.com to view these objects
  4. Select __amplify__vidyard_visitor and  press delete on your keyboard

Internet Explorer

This can be found on Internet Explorer with these steps: 

  1. Open the ViewedIt sharing page that contains your video(s).
  2. In the top right, corner of the browser, open the settings menu
  3. Open the F12 Developer Tools option
  4. Click the Debugger tab
  5. Select Local Storage from the location menu on the left hand side of the screenSteps to reach Local Storage within IE browser console
  6. Click https://play.vidyard.com from the resulting sub menu to view these objects
  7. Select __amplify__vidyard_visitor and press delete on your keyboard

Other browsers will have a similar process.

Was this article helpful?

Can’t find what you’re looking for? Please contact us below.

Email Vidyard Support
Why you didn't like the article?

If you would like Vidyard to get in contact with you regarding your feedback, please enter your email address.

  • No, Thanks