ViewedIt is now Vidyard GoVideo! Click here to learn more.

Why is my Event now showing NoSuchKeyThe specified key does not exist.


Vidyard Events allow users to make adjustments to the HTML Source code, in order to perform tasks such as adding iframes.

The Source code can be changed via the button in the top left of the text editor


You will see a message in the Event window that looks something like

NoSuchKeyThe specified key does not exist.

You may also notice that the source code has changed and includes parts that were not originally entered.


It is likely that there were some errors made when entering the HTML code. E.g. missing tags or incorrect syntax.


You will need to reenter the code, ensuring that it is correct when saved. A website such as can help ensure that the HTML is valid.

Was this article helpful?

Can’t find what you’re looking for? Please contact us below.

Email Vidyard Support
Why you didn't like the article?

If you would like Vidyard to get in contact with you regarding your feedback, please enter your email address.

  • No, Thanks