ViewedIt is now Vidyard GoVideo! Click here to learn more.

Why is the Vidyard app taking a long time to load in Salesforce when using Internet Explorer (IE)?

Overview

Vidyard for Salesforce allows you to select videos from your Vidyard groups to add into emails. By sending a video email, you can reach out to your leads and contacts directly from Salesforce, and embed a thumbnail link to your video content to create a captivating message. This can be used across multiple browsers, although Salesforce 'canvas apps' can have some compatibility issues with Internet Explorer.

Solution

If you are experiencing speed issues in IE when using Salesforce in Classic mode, we suggest adjusting your browser settings to match the ones recommended by Salesforce. 

This article provides these settings.

Was this article helpful?

Can’t find what you’re looking for? Please contact us below.

Email Vidyard Support
Why you didn't like the article?

If you would like Vidyard to get in contact with you regarding your feedback, please enter your email address.

  • No, Thanks