Why am I not able to receive a Vidyard account invite email?
Having trouble receiving an email invite to the Vidyard platform? The following suggestions may help you gain access to the platform:
- Check your inbox, spam/junk and deleted folders for an invite from the Vidyard Team (email@example.com).
- Have your Vidyard account administrator send an invite to a secondary email address.
Note: Your Vidyard account administrator can find out how to invite a userin this article.
- Check your secondary account inbox, spam/junk and deleted folders for an invite from the Vidyard Team (firstname.lastname@example.org).
Note: It's recommended to engage your IT administrator and have them whitelist the email@example.com address before proceeding with the workaround below or firstname.lastname@example.org.