Administration (Quick Answers)

  1. How do I find out when users were added to my group?

    Overview Sometimes it can be beneficial to remove users that are no longer using the platform but were added...

  2. Who is my CSM?

    Overview There are many Customer Success Managers (CSM) at Vidyard who are each assigned to supporting an organization. They...

  3. How do I find out how many livestream hours we have used or how many we have left?

    Overview Each organization will have a certain number of minutes of live streaming that are included in their Vidyard...

  4. What is the video limit for my group in the Vidyard Platform?

    On the Vidyard Platform, your group's video limit will depend on your account type and contractual agreement.  GoVideo personal...

  5. Why is an administrator of a parent group unable to view and manage user permissions?

    To view and manage user permissions, the "Custom Roles" feature will need to be enabled for that group. Contact...

  6. Why am I unable to access other people's GoVideo content from within our group when I have admin permissions?

    It is possible that you are in your Personal Account. To view other people's content, you can change your...

  7. Is there a way to view videos from other team members in order to get ideas on how to better compose our videos?

    Solution This can be achieved by setting the View Organizations Assets toggle to ON in the role permissions page....

  8. Why can't I see all my users in the user section?

    Solution In the Vidyard platform, depending on the group, users are based on the group. Ensure that the users...

  9. How can I add more users to the platform?

    Solution If this message shows, please contact the Customer Success Manager(CSM) for the account. Some accounts have user limitations,...

  10. Can I have my GoVideo Personal Group show as default everytime I logged in?

    When you navigate through Vidyard, it will associate the current group you are in, to your profile/credentials. This will...

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