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Channels (Quick Answers)

  1. How do I remove my Facebook Integration?

    Solution Click on Group Select Integrations  Click the Facebook button on the left and click Remove Facebook Account You...

  2. How do I remove the Facebook Integration?

    Steps Log into the Vidyard Platform Select Groups and click Integrations Select the Facebook Integration and click Remove Facebook Account...

  3. If I delete a video from Vidyard, would it delete it also from YouTube?

    Solution Vidyard does not delete videos from YouTube. If you would like to delete a video from Vidyard and...

  4. If a Video that was pulled from Youtube was deleted from Youtube, will it be deleted from Vidyard?

    Overview Adding videos to your Vidyard player can be easy with a YouTube link. The video won't be added...

  5. Is there a time link feature on Vidyard similar to YouTube videos where you can jump to specific times?

    Solution: If you are looking to create links that allow your viewer to skip to defined points within a...

  6. How do I update the splash screen that is showing in Facebook?

    Overview Facebook may be showing a black splash screen in the News Feed although the splash screen is showing...

  7. I don't see the Branded Sharing Page option under Channels.

    Overview You can extend the functionality of your sharing pages by adding you own branding to the sharing page...

  8. Why am I seeing an 'out of sync' message when I freshly sync/push a video to YouTube?

    Overview Vidyard will automatically sync changes to your video metadata after pushing and/or linking to a video on YouTube....

  9. Is it possible to add a caption file to a Youtube import?

    Overview When trying to add captions to a video, sometimes the tab doesn't exist to allow this. Youtube videos...

  10. When I uploaded the captions to YouTube, and preview the video in Vidyard, the option to turn captions on and off isn't there on the sharing page?

    Overview When a video from Youtube is added to Vidyard the file still remains on Youtube's side. We just...

  11. When videos are pushed from Vidyard to YouTube, is there a compression that happens that could cause a loss in quality?

    Overview Vidyard allows content to be pushed from the platform to Youtube. This process allows additional reach to customers...

  12. Why don't I have the option for Https on hubs domain?

    Overview  In hubs in Vidyard, you can define the CNAME for the address of the hub. Hub fallback URL's...

  13. Can I have a different branding page for some of my videos? Our need is a "blank" type page that just shows a video (not embed).

    Overview Vidyard offers the opportunity to edit custom pre-built landing pages for your players called Sharing Pages. These are...

  14. Why am I not receiving YouTube view counts for a video I pushed?

    Overview When you have linked or pushed a video to YouTube, you will gather the general Vidyard Analytics, but...

  15. Why are my pushed YouTube videos getting tweeted on my company's Twitter?

    Overview Vidyard provides the ability to push your videos to YouTube. This can help to ensure that your videos...

  16. Where is the Video Hub ID located?

    Overview The Hub ID is primarily used in API calls regarding hubs. Solution The Hub ID is located in...

  17. Will pushing a Vidyard video to Facebook maintain the default autoplay feature I have on videos?

    Overview Vidyard allows you to push your videos to Facebook without ever having to download the files from Vidyard...

  18. How do I remove Disqus from my Branded Sharing Page?

    Overview  Disqus is a commenting solution that is considered an integration to the Branded Sharing page. Solution  In order...

  19. How do I send a GoVideo on LinkedIn?

    Overview: You can share your videos directly to your contacts on Facebook, LinkedIn, or Twitter from inside your GoVideo....

  20. Why is out-of-date video metadata/information shown on Facebook when I create a new post?

    Overview When you post a video to Facebook using social sharing options, it will display content such as the...

  21. How do I add a logo into a different position than underneath the player on a Sharing Page?

    Overview When you add a logo to your Sharing Page, you will notice that it will be positioned directly...

  22. Why is my thumbnail not showing in my social feed?

    Cause Some security restrictions (such as IP restrictions) prevent access to sharing pages and access to metadata of players....

  23. Why is my player still showing up in the hub category even though I deleted its tags?

    Overview When creating a hub category, you can select to "Automatically assign players by these tags".  This ensures the...

  24. Is there a way to use GoVideo to embed a YouTube video in email?

    Answer Currently, there is no way to use GoVideo to embed a YouTube video into an email.  However, you...

  25. Why do I see an ellipsis at the end of a title on a Branded Sharing Page?

    There may be an ellipsis that shows at the end of a title when the page has changed sizes...

  26. Why is out-of-date video metadata/information shown on Twitter when I create a new post?

    Overview When you post a video to Twitter using social sharing options, it will display content such as the...

  27. How do I update Videos within my Hub?

    Overview All changes and configuration to content within your hub can be done within the Hubs sections of the...

  28. How do I remove the comments section from my sharing page so that only the video is showing?

    Overview By default, the Sharing Page will have comments and other configurations turned ON. Navigate to the player's settings...

  29. Why are the captions on Youtube not displaying when shared from Vidyard?

    Overview When pushing videos from Vidyard to Youtube, captions will show in Youtube.  Solution It may seem the YouTube...

  30. Can I add my player's description to the sharing page?

    Answer Yes! You can do so by configuring your Sharing Page's settings with the steps shown below. From the...

  31. How come I do not see the Live Stream function in the New Player button?

    Solution This is a feature that has not been added to your organization. There are options here. One option...

  32. Why do I see the Vidyard 404 error on Facebook when I try to share my player?

    Overview You are able to share Vidyard videos to your Facebook feed. If you decide to not use the...

  33. How do I use my own Disqus account to moderate comments on my sharing page?

    Overview You can use your own Disqus account settings to moderate comments on your Vidyard sharing page. Simply add...

  34. Why am I getting an error when changing the order of the categories on my Hub?

    Overview  Having the ability to organize the categories on your Hub allows you to design the look and flow...

  35. Can you track views if the video is viewed on Youtube?

    Solution Only views are tracked from Youtube when the video is pushed and the Youtube account is integrated. Vidyard...

  36. Can I change the order of the players in my hub category?

    Answers Currently, you cannot change the order of the players displayed within a hub category.  This has been brought...

  37. Why do I see a background image on my Video Hub that isn't in my code?

    Overview Vidyard Video Hubs have the ability to be customized using either the tools that are shown in the...

  38. How do I set a sitemap for my Video Hub?

    Overview Webcrawlers are utilized by search engines like Google to index content on the internet. To ensure that your...

  39. How do I allow someone to download a video from a sharing page if I use IP whitelisting/other security?

    Overview When you have enabled the Download option on the sharing pages, you may notice that no files display...

  40. How do I avoid the 'Push failed: duplicate video' message when pushing/syncing to YouTube?

    Overview Vidyard allows you to push (aka copy) your video content over to your YouTube channel. This could be...

  41. When I look at the Video Hub Settings it's missing all the fields for SSO SAML, why is that?

    Overview By integrating your Vidyard Video Hub with SAML SSO (Single Sign-ON), you can provide authenticated access to videos...

  42. Why are there missing images on my Branded Sharing Page?

    Overview Vidyard provides the ability to edit your Sharing Pages so that they align with your brand. There are...

  43. Why can I not see Disqus on my Sharing Pages after turning it on?

    Overview There is an option to turn on Comments for Sharing Pages. The system Vidyard use for this is...

  44. Why can't I see the event I added to my player on the Sharing Page?

    Overview After adding an Event to Vidyard, the expectation is that it appears at the time set when watching...

  45. What is the banner dimension when editing a Hub?

    Solution When adding an image or background to the banner of the hub, the maximum dimension that should be...

  46. Why are my Vidyard players not playing inline through social media channels when viewed on a mobile device?

    Overview You are able to share your Vidyard player content on social media channels through the player's 'Sharing' button....

  47. How do I embed a video into Campaign Monitor?

    Overview Campaign Monitor is a platform designed to send marketing campaigns, with the option to embed video. Symptom When...

  48. How can I remove the Social Sharing and Embed Codes for all videos in my main account?

    Overview: You can share your videos directly to your contacts on Facebook, Twitter, LinkedIn, Google+, or Pinterest from your...

  49. How do I embed a responsive player into Squarespace for mobile playback

    Overview Squarespace is a Content Management System (CMS) that allows you to build websites using modules. There are options...

  50. Is there a way to embed a Vidyard video in Powerpoint?

    Answer There is no Vidyard feature that allows you to embed a Vidyard player into Powerpoint.  You can download...

  51. How do I enable or disable autoplay on an inline embedded player?

    Overview One of the abilities of a Vidyard Player is to automatically play after the page loads. This is...

  52. Can I share my videos on Instagram?

    Sharing videos on Instagram is currently not supported in GoVideo or Vidyard. Currently, Instagram does not have a desktop...

  53. How can I share an individual video in a player with multiple videos?

    Overview Before a video can be hosted on the Vidyard platform, a player must be created. Each player is...

  54. How can I embed an inline video to be fullscreen?

    Overview Although it's not possible to make an inline player automatically enter fullscreen mode on load, you can increase...

  55. How do I make a Lightbox embed responsive?

    Note: With Vidyard's new embed code (4.0), player dimensions are automatically responsive. See our article on embed code v4...

  56. Is it possible to Autoplay a Lightbox video that is embedded in a website?

    Overview You may have a requirement to automatically launch a lightbox player when a page is loaded. Solution Although...

  57. Why can't I see my fullscreen button when I do an iframe embed into an iframe?

    Overview A fullscreen button tends not to appear when the allowfullscreen attribute is not enabled on the iframe that...

  58. How do I add a text link to a lightbox embed?

    Overview A standard lightbox embed will provide a clickable thumbnail image (the image will be based upon the splashscreen...

  59. How do I add text to the left side of my Lightbox Embed?

    Overview A Vidyard javascript embed can be used on your own website. Sometimes you may have difficulty with it's...

  60. How do I disable player functions such as the Sharing button by only using the embed code?

    Overview Vidyard has many options within the platform to adjust the player settings such as the display of the...

  61. Why is Twitter not showing an inline player and the sharing page link as text?

    Overview When you share a player to Twitter, you should be able to see an inline player on the...

  62. How can I make a Vidyard Lightbox automatically close after the final video ends?

    Overview When you watch a Vidyard lightbox player on any website, the modal 'pop up' window will continue to...

  63. How can I make Uberflip fully responsive, to avoid black bars showing on smaller displays?

    Overview Uberflip has an integration with Vidyard which allows you to import your Group's videos to make a stream...

  64. How can I change the size of my lightbox?

    Overview When you implement a lightbox embed on your website, you may want to change the size of either...

  65. Why does the sharing button say 'That link isn't valid' when I try to share my Vidyard player on Google+?

    Overview When attempting to share your player to Google+ via the sharing page in Vidyard, an error occurs. Symptom...

  66. What's the difference between a lightbox and an inline embedded player?

    Overview You may have noticed two different options to embed your player using Javascript, I nline and L ightbox....

  67. Can I get individual video embeds for each video within a player?

    Solution The embed is based on the player in Vidyard. In order to embed different videos, there are two...

  68. How can I pull a list of my players and their embed location?

    Solution Yes, there is a report that can be run for this. The report is the Embed Location report....

  69. Will the embed code option on a player be blocked if I have a 'pop up blocker' in a browser?

    Overview Within the sharing options is Embed. When this is selected, a pop-up will appear with the embed code....

  70. Why does my lightbox keep left aligning?

    Overview A Vidyard lightbox embed will generate a thumbnail image when placed on a page. It's likely that you...

  71. Embed videos from Vidyard for WIX page

    You can Embed player to your WIX pages The Vidyard Embed option makes easier for you to embed your...

  72. Where can I find the iframe code for one of my videos?

    Overview: A Vidyard player embedded with an iframe code will not pass data to a Marketing Automation Platform (MAP),...

  73. Is it possible to push to YouTube from the subgroups?

    Overview You may have already integrated your Youtube account with your Vidyard parent group, but when you go into...

  74. How can I embed my videos multiple times in a single web page?

    Important: The same player can now be embedded multiple times on a webpage using the newest version of the...

  75. How do I send a link to a particular video in a player that contains more than one video?

    Overview Vidyard players can contain more than one video to create a playlist. Sometimes you may wish to direct...

  76. How do I add a link to the Headline section of a hub? It doesn't appear to support HTML hyperlinks.

    Overview Within the Video Hub settings is an option to add a headline. This line of text appears underneath...

  77. Why am I getting a Mixed Content error message when trying to iframe my hub into a page?

    Overview You have the ability to iframe a video hub into your own pages if desired.  This may be...

  78. What is a CNAME and how can I use it?

    You may have noticed an option to add a CNAME record within the Sharing Page and Video Hubs set...

  79. Can I add query strings to the URL of a video that is embedded on our own landing page?

    Overview In some cases, you may want to adjust the settings of a certain player in a particular embed...

  80. If there are multiple players on the page, why is one not showing up?

    Solution If a player is not showing on a page, ensure that the player is not a duplicate on...

  81. How do I embed my video with its URL?

    Answer Embedding the video in an email (without using templates) If you are trying to embed a video directly...

  82. Why do I see the error 'Your connection is not secure' 'The owner of play.vidyard.com has configured their website improperly' in Firefox?

    Overview On the Firefox browser, you may come across an error that appears where the player should be. The...

  83. Is a player load the equivalent of an impression?

    Overview Vidyard uses the term 'Player Load' in several places in the platform. A term that exists in Digital...

  84. Can I play a video within an email?

    Overview Video playback in emails is a function that some clients allow, but not all. Solution Although possible to...

  85. Where can I change the 'Check out this awesome video' social message?

    Overview When using the Sharing option on the Player, there is an ability to post a link to the...

  86. How can I get the sharing page URL of a player

    Overview Some users might be having a problem locating the sharing page URL of the player.  Solution You can...

  87. Can I use LinkedIn InMail to send videos to prospects?

    It is possible to use LinkedIn InMail to send video messages to your prospects.  You will need to log...

  88. How do I add a podcast using an RSS feed to Google Play Music?

    Create or Edit an MRSS Feed From the Vidyard dashboard, select Channels > Feeds . Click + New Feed...

  89. How do I create links that skip to different places in the video?

    Overview You may have a lengthy video in a player that is split into different sections. Ideally, you would...

  90. How do I remove the 'Open Share Form' button from a player?

    'Open Share Form' will appear when hovering over the 'Sharing' button on a player.  To remove this, disable the...

  91. How do I add social media tracking pixels to my sharing page?

    Due to Javascript restrictions, this is a Vidyard Support Team task. Send the tracking pixel script to support@vidyard.com. We...

  92. How do I access tutorials on how to use Vidyard?

    You can access our Support Video Hub at  learn.vidyard.com  to find out how to use the Vidyard Platform.  Also,...

  93. Why does my lightbox player not center when it plays?

    Overview When loading a page, there may be additional code on the page that affects how the player is...

  94. How do I remove the broken image in the bottom of my sharing page?

    Solution  When adding items to the Sharing Page, ensure that the items being added, do not have extra characters....

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