Overview Sometimes the fonts built into editors just don't match company branding, or they don't have the look and...
Overview Annotation events appear within a player while a video plays, allowing you to enrich your video content with...
Steps Hover over the Player and click Events. Click Add Event. Click Lead Capture, then Add Event. In the...
Overview You can extend the functionality of your sharing pages by adding your own branding to the sharing page...
Overview With Vidyard's Closed Captioning services, you are able to add your content in a number of ways. One...
Overview There are many elements which build the engagement data heat maps that are found in the Analytics Center....
Answer Any image added to an event needs to be hosted online. You can either find an image already...
Overview Vidyard Events allow users to make adjustments to the HTML Source code, in order to perform tasks such...
Overview When videos are exported out of video editing software, there are not only options about what resolution the...
Overview Trying to add new users to our Group in Vidyard and I get an error. Answer Your account...
Overview Groups are limited by the platform as to how many users can be added to one Group. Solution...
Overview In a usual situation, you are able to watch a Vidyard video in fullscreen by clicking on the...
Steps Hover over the player and select Events. Click Add Event. Click Annotation and hit Add Event. Set the...
Overview In Groups and Users we will see different permissions for each role. If there is a Salesforce, Salesloft,...
Overview Requesting captions is a function of Vidyard, but not everyone will have the permission to create or request...
Finding the UUID for a player allows you to reference the player in other applications, generate the embed code...
When troubleshooting issues with the Vidyard player, it is not uncommon to examine the console logs to find any...
Overview HAR (HTTP Archive) is a file format used by several http session tools to export the captured data....
Overview You may be in a situation where you have a long video with multiple parts to it. It...
Overview Playback in China is regulated by the government. Certain videos and platforms are restricted from playback in China....
Overview An alternative to a still Splash screen is a created GIF from images within the video. You can...
Overview You can loop playback on a video by making a video replay after it has completed playback. Note:...
Solution Within the Vidyard platform, if the thumbnail is not the one you want, you have the option of...
Overview It is possible to record audio coming from your speakers with GoVideo by configuring Stereo Mix (Only Available...
Overview The Vidyard dashboard contains a list of the players that have been created for the particular group you...
Overview After filling out the form on Vidyard.com the email with the link to my personalization video wasn't received. ...
Views are total views of the player whereas a Unique view is tied to a Cookie. eg. 1 Person...
Overview Within Vidyard you have the ability to see all users by running a report that shows all the...
Overview Vidyard provides flexibility in terms of how to present your events. Now that pop outs are becoming less...
Overview As an example, a Vidyard user has created a player with one video. They want to replace the...
Overview Within Vidyard, you are able to select a custom date range in many areas of the system, such...
Overview Making credit card payments are quick and easy. Follow these steps if you need to change your credit...
Overview Although the platform is designed for videos, Vidyard does have the ability to accept audio only files, so...
Solution Visit knowledge.vidyard.com, as this is the best source of information for learning more about Vidyard. Browse through FAQs,...
Overview You may be receiving Email Notifications which look like this: Cause These are known as Player Notifications and...
Overview If you wish to have captions automatically turned on, there are a couple different ways to achieve this....
Overview You may have uploaded a video or a number of videos into the Vidyard platform when creating a...
Overview Requesting captions is a function of Vidyard, but not everyone will have the permission to create or request...
Overview You may be finding that when a large number of employees watch that 'new video' that is being...
Overview Video chapters are placed in a sequence, but this doesn't have to be the way you watch them....
Overview Embedding a player on a web page means that it may be affected by other CSS being called...
Answer Please reach out to your Account Representative for further assistance!
Overview Trying to add Player security in the form of access codes, but I do not see the option...
Vidyard is a Cloud based solution and is not available as an On Premise solution. Vidyard is strictly on...
Overview When trying to log into the platform and you are not able to so, you try and reset...
Overview Inline embedded players go full screen when playing on mobile devices, especially on small screen devices like iPhones....
Overview You may have a requirement to automatically launch a lightbox player when a page is loaded. In most...
There is not a limit on the number of events that you can add to your players in Vidyard....
Overview A Vidyard Player has the option to be watched in full-screen mode. You can also use Settings on...
Overview In Vidyard, you can upload audio only files when this feature has been enabled in your group. This...
Solution There is no option to adjust the position of captions. The captions are fixed to the position in...
Overview You will need to ensure you have the Video Downloads feature enabled. Video Downloads is available for paid...
Solution Video settings allow you to configure options for each individual video within a player. The settings tab allows...
Answer If you are greeted by a billing page immediately after login, it is likely that the group that...
Overview The play button is added to the splash screen when we render the image. It is added to...
Overview You may have a requirement to send a link to a player, but also ensure that when the...
Answer: By design, pop-out events do not currently work on the Hub. The best alternative is to use annotation...
Solution: If you have forgotten your password you will need to reset it. Please refer to our article on...
There is no feature on the Vidyard Platform that would allow you to create your own personalized thumbnail. You...
Overview There is terminology that is thrown around within the Vidyard ecosystem. When videos are created, there are differences...
Overview If you are looking to replace an existing video in Vidyard with a newer, updated version, there a...
Steps To logout of your Vidyard account: Click the Avatar on the bottom left of your screen Select Logout See...
Solution: Please ensure that you are in the same group as the players you want to find. See our...
Steps: Please log into the the Vidyard Platform Click Content on the left hand menu and select Players On the...
Overview: You can easily determine the amount of content within your account by visiting the video library within each...
Solution: Yes, videos can belong to multiple groups. See our articles on how to add videos to your library...
Overview With Vidyard, you have the ability to use an animated thumbnail or a static image for both the...
Overview Within the Dashboard of Vidyard, there is a graph that shows the views over a timeframe. Solution There...
Overview You may be using a computer with multiple screens or monitors. When recording with the full screen option...
Answer If a file is held locally, it cannot be interact with the Vidyard dashboard API. In order for...
Overview If you're ever wondering why you were billed and wanted more insight. You can find the invoice in...
Solution The original video in your player can be swapped with an edited one. Upload the edited version to...
OVERVIEW Logging into the Vidyard platform, you may expect to see the +New Player button at the top. Some...
Overview Please ensure that you're using the correct language code. Vidyard uses ISO 639 which is a standardized nomenclature...
Overview In Salesforce, it will show where the lead is sourced from. Sometimes when there is another third party...
Overview When creating an uploader widget, Vidyard offers the option to add a webhook URL which will receive a...
Overview Like many browsers and operating systems, you can use Google Chrome on Microsoft Windows to create and watch...
Solution Admin permissions can not be modified from in the platform though the default setting for all permissions is...
Overview The Vidyard Analytics Centre provides you with data on all of your Vidyard players in one location, offering...
Overview Engagement data helps you track how much or how little of your videos your viewers are watching. Using...
Overview You are able to leave a group in Vidyard. Maybe there are groups which you no longer require...
Overview While testing there is the chance that a Cookie may be applied to your browser and may be...
Overview Many of Vidyard's reports can be found in the Insights>Reports option within the platform. Within this section, you...
Solution The maximum file size that we can accept is 16GB video. If you are looking for information on...
Overview Vidyard provides a service to create a transcript and closed captions for your videos. This could be in...
Overview As you build your Player library, you may find you accidentally delete a player and you would like...
Overview One of the options for selecting a thumbnail is to use Vidyard's animated GIF generator from the video...
Player Load A player load is when a page with a player is loaded on a device. An example...
Answer When you request a transcript, you have the ability to generate Closed Captions in multiple languages, even when...
To log into the Vidyard platform, head to our secure login page at secure.vidyard.com
Overview You can measure player load times using different tools available in your browser's console. To measure the player...
Overview Vidyard provides the ability to allow your players to autoplay if desired. The ability to change this can...
Overview Vidyard's YouTube integration is a great tool to ensure that your content is visible in multiple channels. When...
Overview When reviewing the API document on our Knowledge Base, you may notice that some of the GET api...
Overview Similar to a player UUID's, every video in a player also has an ID number associated with it....
Overview Having the ability to assign objects on your page to perform player functions such as pause/resume increases the...
Answer If you hover over a player that shows "Belongs To...", then: You are currently in the parent group...
Answer The Player Insights page in Vidyard includes a graph in the Visitors section that toggles between showing Vidyard...
Overview Vidyard provides a Sharing Page for each player that gets added to the platform. If you decide not...
Cause In Vidyard you have the option to add a Popout event. With a Popout event, we set the...
Overview It's important to keep in mind the difference between a player and a video. Videos that are uploaded...
Overview You can transfer players out of any of your groups and into another group to which you belong....
Overview Having the ability to change the modal size of your player allows you to configure and personalize the...
Overview Annotation events appear within a player while a video plays, allowing you to enrich your video content with...
Overview For audio-only uploads to Vidyard, the player default settings show an audio visualization during playback. This visualization can...
Overview Vidyard Players have the option to autoplay once a page a loaded. When using the autoplay setting, the...
Solution Please ensure that the sound output on your computer is working. The following video explains how to manage...
Overview When sending out emails with videos (attached as hyperlinked thumbnail images), it is important to consider the security...
Overview After uploading a caption file to the Vidyard platform, you may receive this error. Solution Unfortunately, we are...
Overview Data from the Vidyard Player Insights page can be exported into a downloadable spreadsheet. You can choose a...
Overview Popout Events allow you to keep viewers moving forward through your content on a path that you control....
Symptom You've made a playlist of videos (a player with multiple videos). After each video completes, you realize that...
Overview You may have gotten an invitation to sign into the Vidyard platform by an admin from your group....
Overview When you are looking within Vidyard, you can see the total number of views for a player by...
Solution An admin of the group that is currently active has requested the feature. The feature is behind a...
Answer You can upload any size! There are no restrictions on the aspect ratio or the resolution size when...
Overview When resetting your password you may have clicked the send button 2+ times. As a result, you will...
Overview Once the video downloads feature has been enabled on your Vidyard account, you will need to make sure...
Overview To keep track of how many times a specific embed location URL has been clicked, simply create an...
Overview If you have a player that you would like to be visible in another one of your organization's...
Overview Lead Capture Events allow you to capture information about who your viewers are. They can be used to...
Solution Go to the Parent Group of your account. Select Group > Groups and Users. Under all the groups...
Overview Turning a regular video into a powerful content and lead generation tool is easy with Vidyard. Adding a...
Overview When logging into the Vidyard platform you may notice a message at the top of your screen stating...
Problem Adding events and calls to action in your videos can be a great way to have viewers interact...
Overview Within the Vidyard platform you can segment report data by player. This information includes view data for whatever...
Solution Although Vidyard does not currently have features to allow users to edit their videos (e.g change brightness, cut...
Overview When logging into Vidyard you see a message that indicates that your account has expired. Solution If you...
Overview You've added a caption file to your video. At certain times, you see that the captions go from...
Answer Once logged into the platform, you can check the players you have in your account by selecting Content...
Overview You are able to select multiple players/videos to be deleted at once via the Asset Manager. Accessing the...
The Goal While the built-in event builder in Vidyard offers a wide variety of customization options, sometimes you may...
Problem When viewing the insights graphs, no data may appear in the graph even though the individual players below...
Overview You may find that you are unable to play videos and within the browser console there is an...
Solution Vidyard does not collect the mobile device unique identifier. This is also known as the International Mobile Equipment...
Overview When viewing one of your players you see that an email capture form appears before the video plays....
Overview When viewing a video, the player buffers for a prolonged period of time (displays a grey spinning circle)....
Solution The Embed locations report can be run to retrieve this information. Here are the steps to run the...
Overview An intro and outro video is required for a video. Solution This is very simple in Vidyard. Create...
Overview This article provides a brief explanation of errors that you may encounter during video playback as well as...
Overview Vidyard's players have the capability of rendering forms that have been produced from your MAP (Marketing Automation Platform)....
Overview You are able to export your analytics data from Vidyard to a spreadsheet package for further manipulation. There...
Overview You may have a situation where you have a large number of videos on your machine that you...
Overview When embedding a player onto your live website you need make sure that you've change the player thumbnail,...
Overview The name of your Vidyard players can be changed within the player settings area of the platform. Steps...
Answer Search engines will not index video content from your Vidyard sharing page. Unless a video has been embedded...
Overview This is an annotation that will create a button and give you the option for that button to...
Overview Advanced annotation events appear within a player while a video plays, allowing you to enrich your video content...
Overview You can customize the color of hyperlinks when creating annotiations in the Vidyard events builder. This can be...
Overview You are able to have a compact audio player on your page if you are using audio only...
Answer Navigate to the group of your choice. From the Vidyard dashboard, select Group > Change Group ...
Overview In Vidyard, you can run a report called Embed Locations from the Report Centre. This report provides a...
Overview You may have requested or uploaded your own captions for videos. You now want to download them onto...
Overview Before a video plays it displays a thumbnail image on your website. Thumbnails let you choose what image...
Overview When adding transcripts and captions to your video, there may be a situation where they do not show...
Overview When downloading a video from the Vidyard Platform you will be prompted to download either the source file...
Answer The default size of a player is 640px by 360px. To find out the size of your player:...
Solution The SCORM package is required to be loaded on the page and have a file downloaded with the...
Solution Create a breakdown of data by players in the Analytics Center: Navigate to the Vidyard Platform Click Insights...
Overview When you create a playlist in a Vidyard, each video will play one after the other in sequence....
Overview After you have set up your Vidyard group and uploaded content, you may be in a situation where...
Answer In the case of Vidyard content, we use a global CDN to cache and deliver content more quickly...
Overview Advanced annotation events appear within a player while a video plays, allowing you to enrich your video content...
Overview You may be interested in exploring the possibility of adding a calendar at the end of your Vidyard...
Overview The Individual Viewers report is designed to show you an extract for all of the email address identifications...
Overview Lead Capture Events allow you to capture information about who your viewers are. It can be used to...
Overview You have added a new video to your Vidyard library. However, when the video players, you notice that...
Overview Vidyard players intelligently determine the best possible resolution for each viewer. Each time the player loads, the player...
Overview Lead Capture Events allow you to capture information about who your viewers are. It can be used to...
Answer Since Captioning is made at the video level (and not at the player), you need to navigate into...
Overview When testing and embedding a Vidyard player onto a page, the use of the vyemail query string to...
Overview You may be interested in having a upload button on your web page so that anyone can add...
Answer Please refer to our article on how to use the Vidyard Analytics Center to display views by player....
Solution When you are on the Vidyard platform, you will see the avatar in the bottom left of your...
Answer If you get an email that says "Someone has shared a video with you" with the image of...
Answer Not all users of Vidyard can see this, but if you have the permissions set up to View...
Overview If you want to adjust the style of your player, such as the player colours or the playlist...
Solution From the parent group, click Content Select Players Use the Created by filter and select yourself
Overview When you create an annotation style event, you will notice a new option appear called Leave Open that...
Answer This issue is seen to occur when using two or more monitors, which also causes an alignment issue...
Overview When creating an annotation you may notice a scroll bar to the right of the annotation. This is...
Overview As an organization using Vidyard, you are likely to have a limit to the number of videos that...
Overview When you are using the Player Insights page to gain an understanding of how your viewers are engaging...
Solution Here are the ways to delete a video from the library - How to delete a GoVideo from...
Overview Looking for an option to move the captions on screen? Here are some steps to take within the...
Answer Yes! When creating an event, there is an option of toggling the "Publish" setting, which is what makes the...
Overview You may be in a situation as a user of Vidyard where you need to embed a player...
Overview You can view your group's analytics by heading over to Insights > Players Answer If your insights are...
Overview When hovering over a player, select analytics. This goes to the Player Analytics page, from which the data...
Overview Videos uploaded to Vidyard do need to be embedded onto a webpage in order to be publicly accessible. ...
Answer Vidyard uses Edgecast’s CDN within Asia. We have a couple customers who use us specifically because we perform...
Overview Currently Vidyard supports delivering videos in the following outputs - 360p, 480p, 720p and 1080p. The option to...
Overview The email embed code pulls in a small thumbnail of the video from the following line of code,...
Overview Vidyard GoVideo is available on many different software platforms such as MS Outlook or Google Chrome and will...
Solution Vidyard allows the design of the player including the colors of the buffer bar as well as the...
Answer When changing the video name there will not be any impact on analytics. The embed script will not...
Overview When creating a lead capture event, there will be a spot to fill out an email notification, email...
Overview When deleting from Content > Videos so it does not appear anymore in the GoVideo drop down, this...
Overview Player Design Settings allow you to determine the look and feel of your player, including the size, colors,...
Overview Playback across all browsers should be seamless, but there are times that playback isn't successful. Go through these...
Solution On playback, in the embedded player, the language of the captions will show. The languages are hardcoded according...
Answer Videos with multiple lines of audio can be uploaded into your Vidyard group. However, you cannot add an...
Overview By using the player API, you can program functionality into your webpage using Javascript. This can affect the...
Overview Page not found/video unavailable issues can occur in two scenarios: 1. After recording a video using GoVideo and...
Symptom On Chrome, you can't see any of the players loading on the page. A blank space where the...
Overview In the Video settings, there will be an option for Trim to shorten the length of a video. ...
Overview The Logitech Webcam Controller can block the position of other webcam applications. This includes Vidyard GoVideo. Solution This...
Answer Captions can only be requested on a per video basis. Per request, each video is rounded up to...
Overview You may see the following message at the top of the screen in one of your Vidyard groups:...
Solution When logging into Vidyard, the Dashboard with the players will be visible. While hovering over a player, there...
Overview Default events are added to all players within a certain group. Default events may not appear due to...
Overview Using the HTML editor, you are able to add the source code of your form or any page...
Answer The Auth tokens can be found on the integrations page. The tokens are associated with the permissions of...
Solution Ensure that there is no security enabled on the player. Here are some ways that the player could...
Overview You can use a Vidyard video hub to display all of your group's content without the need to...
Solution Currently, only raw analytics data for a player in the form of a CSV/Excel report can be exported....
Overview There is an ability to include or exclude IP whitelist addresses or ranges in the Player Insights section...
Overview When a fullscreen event is added to a video, the audio/video pauses at the start of the event. ...
Answer The default player settings (autoplay, sharing page, mute by default etc) is specific to each group currently cannot...
Overview Multi-track audio is a function that allows the video to have two or more audio tracks that can...
Solution To disable captions on a player please follow the steps below: Click Content Click Players Find the player...
Solution When being invited to Vidyard and GoVideo Enterprise, an invitation gets sent out. If this has already been...
Solution In order to be able to create new players, the user must have the Create Players permission. This...
Search Engine Optimization or SEO can be defined as the process to increase the online visibility of web pages...
Overview One interesting piece of information that can be accessed in Vidyard is the number of people that dropped...
Overview Someone may have provided a URL or a UUID of a player to you, but you can't see...
Overview Vidyard provides the ability to tag videos and players. This allows for a keyword association to multiple pieces of...
Answer On a page, a Vidyard player can be forced to playback at 1080p quality by adding a query...
Overview When transferring a player to another group, the following error may appear: Unable to release player because the...
Solution 1. Go to Insights > Reports 2. Click Export on the type of Report you'd like to run. 3....
Overview Vidyard offers an ability to secure videos so that only the people that you intend to watch the...
Solution Video transcriptions and closed captioning are not supported on GoVideo-recorded content. If you are a GoVideo Enterprise user,...
Overview The thubmanil that has been set on the player may need to be edited outside of the Vidyard...
In order to add Javascript to your Hub or Sharing Page, you will need to provide the code to...
A player can contain multiple annotations that display throughout it's videos. There are no limits to the number of...
Overview Annotations within Events have full HTML/CSS/JS capability. By using the Player API, it's possible to program annotations that...
To add a download button to a Sharing Page, first go to the group that has the sharing page...
Solution Running the Player Breakdown report will give this information. To get this report: Navigate to the Dashboard. Go...
After uploading a video to the Vidyard platform, the re-encoded video will have the same frame rate as the...
You can add your Hubspot calendar to a Vidyard player as an event by following these steps: 1. Go...
Adding voiceovers to videos in the Vidyard Platform will require the video to be downloaded then edited by video...
Overview When logged into the parent group, content that is displayed is from all subgroups' players/videos on the Content...
There may be an autoplay query string in your embed code. Please refer to this article regarding autoplay.
If the SEO Metatags feature is installed in your group and you cannot see the SEO object loading, please...
Average Percentage Watched is worked out wth a calculation of the number of seconds watched, divided by the number...
The Compact Audio Player will allow you to display an audio file, without showing the equalizer or splash-screen throughout...
This can be achieved by grabbing the embedded code of the Survey Monkey form and then posting it in...
The Vidyard GoVideo app within Gmail or Outlook will insert a video or number of videos into the email...
Vidyard will automatically add captions to your uploaded videos, free of charge. We use machine-based transcribing for this purpose...
You are using the Video Caption API call from Vidyard. When c licking the download link (srt_download_url), it will...
In an uploaded video, Vidyard will not be able to adjust the music to voice volume ratio. You will...
There is often confusion about Players vs Videos and Events. An Event is created for a single player, unless...
You are using one of the Dashboard API calls such as one for the Video Caption. You get the...
When uploading captions, SRT and VTT are the only file formats allowed. Other formats like text will not be...
Solution While designing a form, the process may require the refresh of the browser. If changes are made on...
By default, Vidyard GoVideo users do not have an Admin role set in their Personal Account. There will be...
Solution You can achieve this in the Annotation Style edit page. To access the page in the Vidyard Platform...
There is not a way to delete the splash screens generated by Vidyard. However , any splash screens that...
To define 'unused videos', these are the videos that are not currently being used by any players. To delete...
To delete a previously ran report: 1. Insights 2. Reports 3. All Reports Tab 4. Actions drop down 5. Delete ...
Solution No, this is not a function of the Player Analytics. There is the option to run a report...
This can occur if you have changed a Vidyard player splash screen instead of a video thumbnail . Vidyard...
There are no layout repositioning options for Branded Sharing Pages, although Vidyard Support can add some jQuery code to...
Solution When using a Marketo Event in Vidyard, there are fields that can be passed to Marketo. When adding...
When you go to Content > Videos and delete the last video in a player, that player will not...
When the last video in a player ends, you might want the player to loop to the first video...
The sample code below will show you how to use the open the responsive lightbox embed with a button. ...
IP ranges are listed in a number of places in the Vidyard platform, such as Report filters and Group...
When designing an annotation, you may notice that the Dimensions are set to something other than the size of...
By default, the Vidyard player does not have the option to include buttons that skip forward and backwards. You...
It is possible to create a post-roll Event that will display a hyperlink to a website or file at...
The Export to Spreadsheet functionality has been removed from the Player Insights page and is now part of the...
Overview Form IDs ensure that the information viewers provide through lead capture forms (email gates) become associated with identified...
