How to stop a lead from receiving follow-up emails in Vidyard Prospector

Follow-up emails are automatic messages that Vidyard Prospector sends to your leads 3 days after its initial email (you can enable Follow-up emails in your email preferences).

As Prospector continues to send emails to new leads, you may eventually need to stop sending follow-ups once a person responds to a message.

There are 2 ways indicate that you no longer want Prospector to send follow-up emails to a specific lead:

1. Stop follow-ups directly from your Gmail inbox (requirements the Vidyard browser extension)
2. Remove the lead from your "Sent" list in Prospector

Stop follow-ups from Gmail  

When you have the Vidyard extension added to your browser, you can tell Prospector to stop sending follow-up messages directly from the email thread in your Gmail inbox.

1. In your Gmail inbox, open the email thread with the recipient that you want to stop sending emails to
2. Select Stop follow-ups from the banner at the top of the thread

Remove the lead from Prospector

Alternatively, you can always remove a lead from the Sent messages list in Prospector. Removing a lead stops Prospector from sending any further follow-up emails.

1. Sign in to Prospector
2. Select Emails from the main menu, then open the Sent tab
3. Open the menu (3 dots) next to the lead you want to remove
4. Select Remove Lead