When running the Outlook Add-in, it says it is disabled and I need to speak to support to activate it; is that something I can do? Evan Stewart October 01, 2018 14:30 SolutionGoVideo free users cannot get this feature. If you are a GoVideo Enterprise customer and this is not enabled, please contact your Customer Success Manager or email firstname.lastname@example.org. Related articles Why do I see an Outlook Error: "You cannot use Vidyard for Outlook because the feature is not enabled."? Why does my Vidyard GoVideo Add-in keep disabling itself in Outlook? Vidyard for Outlook (Office 365) How can I get the sharing page URL of a player How do I switch to the front-facing camera on a Microsoft Surface?