There are multiple ways to sign in to Vidyard, whether that’s on vidyard.com, through the browser extension, desktop app or on mobile. You can enter an email address and password, or sign in with one of the following third-party accounts:
You may also Sign in with SSO in Vidyard for Outlook if you belong to a Vidyard for Teams, Business or Enterprise account with the SSO feature add-on.
Resetting your password
You can request a password reset at any time if you've forgotten your password, and we'll send you an email with instructions.
If you don't see this email come through to your inbox, please check your spam folder or reach out to your IT team to make sure info@vidyard.com is added to your company's email allowlist.
Sign in troubleshooting
Having trouble signing in to Vidyard? Try the steps below to see if they resolve your issue!
- Double-check the email address you are using. If you have multiple Vidyard accounts, ensure that you’re signed in using the correct email address
- Make sure you're using a supported browser, or compatible OS version
- Try signing in with an incognito window. If you can sign in while using Incognito mode but not your regular browser, there may be an issue with the cache of your normal browsing session
ℹ️ If using the browser extension, you'll need to allow the extension to open in Incognito - Try clearing your browser cache and then restarting your browser. Your browser cache stores data from the websites you have visited, which can affect site and app functionality.
ℹ️ Learn how to clear your browser's cache: - Try signing in with another network (a different wi-fi or cellular network) to see if the issue is network-related. If you are able to sign in from another network, contact your IT team or network administrator to trouble the network issue.
- Ensure that first and third party cookies are enabled in your browser settings:
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- In the upper right of your Chrome browser, click on the three vertical dots, then select Settings
- In the Privacy and security section, select Cookies and other site data
- Ensure that Allow all cookies is selected, and that no third party cookies are blocked for Vidyard
- If you’d like to remain signed in, also make sure that clear cookies and site data when you close all windows is disabled
- If you’d like to remain signed in, also make sure that clear cookies and site data when you close all windows is disabled
- Try to sign in to Vidyard login again
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If you continue to experience sign in issues, please reach out to our Support team for further assistance.