What does the error message "Salesforce custom object Vidyard Video View invalid: could not find Vidyard Video View Custom Object" mean?

Overview

When setting up a Salesforce integration inside of Vidyard, an integration health check is performed after Salesforce authentication. If any of the checks during this time fail, an error message will be displayed in the Vidyard platform.

Symptom

Error message indicating “Salesforce custom object Vidyard Video View invalid: could not find Vidyard Video View Custom Object”.

Cause

When attempting to access the Video View Custom Object inside of Salesforce, a connection was unable to be established. This typically occurs under one of two conditions. 

1. The Vidyard Application has not been installed from the App Exchange, resulting in no Video View custom object being created. 
2. The version of the installed app is a trial which has expired. 

Solution

For cases where the application has not been installed, please download and install the application then attempt setup again. 

For cases where the application has been installed and is expired, please reach out to your account Customer Success Manager (CSM) or the Support team with:

• The exact error message.
• Whether you are installing into production or sandbox.
• Salesforce Organization ID.