Why are there missing images on my Branded Sharing Page?

Overview

Vidyard provides the ability to edit your Sharing Pages so that they align with your brand. There are full HTML and CSS editors available in the Advanced tab after clicking on Content > Sharing Page, which allow you to make these changes.

Symptom

You notice that some of the images that were previously there have now been converted to text or are simply not there at all.

Cause

The Image links that were set in the HTML or CSS have been broken. This is likely due to having used images that were not in your control or your domain administrator has removed them without the understanding of where they were being used.

Look for the URLs contained within the img src tags.

Solution

For the images to reappear on the sharing page, you will need to restore the images that were originally on the server.

If you cannot access the server, you may need to use a new link to a similar image.