Why can't I see the Vidyard GoVideo plugin in Outlook?

Overview 

Once the Vidyard for Outlook application is installed, you should be able to see the Vidyard GoVideo menu option when creating a new email. 

Note Vidyard GoVideo does not show in the Outlook menu until you are creating a new email.

If the Vidyard GoVideo option is not showing in the New Email menu, it's possible that the add-in has been disabled automatically by Outlook. 

Outlook will open add-ins when loading and has some restrictions on how quickly things must load when the program executes. If your machine is running slowly, it can cause add-ins such as Vidyard for Outlook to disable. 

Solution

1. Click File.
2. Select Options.
3. Click Add-ins.
4. Click Go...
5. In Add-ins you will see Vidyard for Outlook. Make sure it is checked.
6. Once it is checked, click OK.
7. Click File.
8. Scroll down to the section Slow and Disabled COM Add-ins and click Manage COM Add-ins
   
   
9. If GoVideo is on this list, click Always enable this add-in
   
   
10. Fully close Outlook and re-open it.

Walkthrough