Overview
Once the Vidyard for Outlook application is installed, you should be able to see the Vidyard GoVideo menu option when creating a new email.
Note Vidyard GoVideo does not show in the Outlook menu until you are creating a new email.
If the Vidyard GoVideo option is not showing in the New Email menu, it's possible that the add-in has been disabled automatically by Outlook.
Outlook will open add-ins when loading and has some restrictions on how quickly things must load when the program executes. If your machine is running slowly, it can cause add-ins such as Vidyard for Outlook to disable.
Solution
- Click File.
- Select Options.
- Click Add-ins.
- Click Go...
- In Add-ins you will see Vidyard for Outlook. Make sure it is checked.
- Once it is checked, click OK.
- Click File.
- Scroll down to the section Slow and Disabled COM Add-ins and click Manage COM Add-ins
- If GoVideo is on this list, click Always enable this add-in
- Fully close Outlook and re-open it.
Walkthrough