How to avoid audio/video lag in your Vidyard recordings – Vidyard Support

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Some common fixes to resolve problems with video quality 🔧

There are a number of reasons why a recording may appear choppy, laggy or have audio/video fall out of sync. Below are some simple steps that you can take to help avoid this problem and improve the quality of your recording.

If you’re recording with the Vidyard browser extension, desktop app, or from your library on vidyard.com, you can also try using Lite Recording mode.

Common fixes to improve your recordings

Each of the following recommendations are designed to reduce the CPU load on your computer. CPU load is the amount of resources being used by your computer to process and run multiple apps or programs at the same time.

A lower CPU load should help to produce a smoother recording.

Try the following tips!💡

Close any unused browser tabs, apps and programs
Check your battery level -- we recommend recording when you’re plugged into a power source
Check your computer’s Activity Monitor (MacOS) or Task Manager (Windows) to identify and close unnecessary programs using a lot of CPU or that may be running in the background.
Check your device’s memory usage in the Activity Monitor (MacOS) or Task Manager (Windows) -- if your device is low on RAM, it may affect Vidyard’s transcoding speed
Restart your computer or device
Check your upload speed -- you’ll want at least 5mbps
If you’re having trouble with the browser extension, try the desktop app as an alternative.

Enable Lite Recording mode

Applies to: the browser extension and desktop app

Lite Recording mode uses an alternative encoding method that is less demanding on devices with lower processing power.

If Vidyard detects that your device may not be able to create a smooth recording (2 or less CPU cores), we’ll automatically enable Lite Recording on your behalf. You can also turn the setting ON or OFF as needed.

If you are using the browser extension, Lite Recording also limits the resolution captured in the video to a maximum of 720p.

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