Identify your viewer
One of the primary features of GoVideo is the ability for you to understand who has watched your videos and for how long.
Wherever you use GoVideo, an alphanumeric tracking token is added to the video URL when an email recipient is indicated. This allows GoVideo to associate an email address with a person's viewing behavior.
Videos shared to social media or through messenger apps (SMS, Slack, etc) will not contain a tracking code. As a result, any views that you receive will be unidentified.
You can find the tracking token at the end of the video sharing page URL:
Identification for videos with multiple recipients
GoVideo identification works best when you send videos on a one-to-one basis. For multiple recipients, tracking differs depending on the scenario:
|Scenario||Tracking behavior||View notifications|
|Multiple email addresses in the To, CC, and BCC fields||The GoVideo tracking token is removed from the video sharing page URL*||You will receive view notifications where the recipient is unidentified|
|Multiple email addresses with the same email domain (e.g. @vidyard.com)||The GoVideo tracking token changes identify views from the email domain||You will receive a view notification indicating that "someone at <emaildomain>.com" has watched your video|
|Videos shared to social media, SMS messengers.||No GoVideo tracking token||You will receive a view notification where the recipient is unidentified|
*Note: In both Gmail and Outlook, GoVideo will not remove the tracking token when a Salesforce or HubSpot email forwarding address is added to the BCC field. These emails are used to relate correspondence to lead or contact records in your CRM.
View notifications can be found in both GoVideo Chrome extension and the GoVideo mobile app.
The mobile app will also send a push notification to your phone.
For any views that are identified, you will receive an email notification similar to the following: