Before diagnosing this error, ensure that your YouTube channel is properly integrated.
After pushing or linking a Vidyard video to YouTube, the video may display an error message. Under the 'Not in sync' error message, a summary of YouTube and Vidyard's metadata and thumbnail information will appear. The YouTube summary will display a check or X beside each piece of information to display which piece of information is out of sync.
In the example below the video Name is out of sync.
You can hover over the word Vidyard or YouTube to see the metadata for each platform.
To sync the metadata from Vidyard to YouTube, click Options, then Sync Now.
If the problem persists, ensure that your YouTube channel is verified. Then, return to Vidyard and attempt to sync again.
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