Lead Capture Events allow you to capture information about who your viewers are. It can be used to associate views with a viewer identity and to push information into your Marketing Automation Platform (MAP) or Customer Relationship Management (CRM) platform.
In the settings for you lead capture event, make sure to set New Contact to ON.
New Contact: The Event will display for users that Vidyard has not identify.
To access event settings:
- Hover over the Vidyard player with an event
- Select Events
- Scroll down to the player timeline and select the lead capture event
- Toggle New Contact to ON
If you do not want to use the New Contact event setting, then please ensure that all chapters of the player do not have the lead capture form.