While testing there is the chance that a Cookie may be applied to your browser and may be an incorrect email address. Additional videos watched in the browser will return misleading information to the sender and the Analytics Center/Reports. The address applied to the cookie can be removed if necessary. For a better understanding of this process and how Vidyard tracks viewers, check out this article here.
If you need to remove the cookie from the Microsoft Edge browser follow these steps:
- Navigate to a page that contains a Vidyard player (e.g Branded Sharing Page, ViewedIt Page)
- Click the Menu bar (3 dots) and Select F12 Developer Tool
- Select the Debugger tab
- Click the dropdown for Local Storage > play.vidyard.com > Delete the _amplify_vidyard_visitor key
- Click the Cookies tab. Select the first cookie you see then right click the Name of the cookie and click Delete all cookies