After uploading a caption file to the Vidyard platform, you may receive this error.
Unfortunately, we are not able to define the error for VTT files. However, when saving the VTT file as an SRT file there is a defined error.
When the SRT is uploaded into Vidyard and the error indicates that there is an invalid timestamp in line "x", we are able to fix the error in Vidyard or manually in a text editor. This will allow the file to work successfully.