If I have received an invitation to Vidyard but cannot login, what do I do?

Overview

You may have gotten an invitation to sign into the Vidyard platform by an admin from your group. However, when you accept the invitation you may be redirected to another page without a visible prompt to sign in. 

Solutions

1. Close down all your browsers, navigate to the invitation email and accept the invitation again.
2. If you run into the same issue, ask the administrator who sent out the invite to delete your invitation from the platform and re-add you again

    3. Head over to the Vidyard password reset page.

• Enter your email address and press Send Reset Instructions

Note: Even though you may have never created a password before, this will prompt you to proceed with the same process as if you were creating a password for the first time.