Request a transcription of your video

This article outlines information related to our legacy captions experience. Not what you're looking for? Read about our new captions experience.

A transcription is a textual copy of the audio in your video.  Owning a video transcription has many benefits, including:

• Improved SEO: Adding a transcript to your sitemap, or as metadata in your page, improves your search ranking and visibility to search engines.
• Accessibility: Owning a text copy of your video's content allows you improve accessibility by generating alternative formats, such as braille or large/high contrast text.
• Localization: A transcription gives you the option to translate the text of your video to other languages to increase your video's reach.
• Closed Captioning: If you use the Request feature to order a transcription of your video, closed captions will be automatically added to your video once the transcription is ready. Closed captions hover text over your video as it plays, helping deaf or hard-of-hearing users, as well as non-English speaking users, to access the audio content of your video.

Note: Using the Request Transcription service will incur an additional fee onto your account. If you need to access this feature, contact your Customer Success Manager.

Supported Languages

Below is a list of supported transcription languages.

• EN - English
• ES - Spanish
• PT-BR - Brazilian Portuguese
• FR - French
• DE - German
• ZH-SI - Mandarin Simplified
• ZH-TR - Mandarin Traditional
• AR - Arabic
• NL - Dutch
• RU - Russian
• IT - Italian

Note: Vidyard only provides transcriptions for videos where English audio is the source language.

To access captions and transcriptions

From the Content menu click Videos.
Note: This will reveal your video library. All your uploaded videos are available here.

Hover over the video you want to edit and click Captions.

Request a transcription

You can request a transcription of your video using the Request Transcription feature. Using the Request Transcription service will incur an additional fee onto your account.

1. Click New Caption, then Request Transcription.
   
2. Using the dropdown menus, select a Target Language for your video (the Target Language is the desired language of your transcription).
   
   Note: total transcription cost for single video = (rate) x (length of video rounded up to the nearest minute).
3. Optionally, add notes to the transcriber in the Notes field.
   Example: "Do not translate these technical terms: ..." or "Please translate all text within the video, rather than the audio".
4. Select a turnaround level, noting the delivery date and cost for each level.
   Note: If you do not see an associated cost, don't worry - your organization may have set up direct billing with an alternative transcription provider.
5. Click OK. The transcript will be ordered.  The transcript will appear in the Captions list when it is ready.
   
   Note: To Enable or Disable captions in the video player, visit the Design Options section of the player settings.