Data from the Vidyard Player Insights page can be exported into a downloadable spreadsheet. You can choose a variety of filters, depending on data you want to be presented.
- From the main dashboard select Insights > Players
- In the upper, right-hand corner, click Export to Spreadsheet
When you click the Export to Spreadsheet button, player data fails to export.
- Update to the most recent version of Chrome
- Try a hard reload (command + shift + r - Mac) OR (ctrl + shift + r - Windows)
- Fully close your chrome browser (command + q - Mac) (ctrl + shift + q - Windows)
- Try exporting with a Chrome browser in incognito mode
- Try a different browser
If none of the above troubleshooting steps work, please reach out to the Vidyard support team at firstname.lastname@example.org