Why am I seeing the message err_connection_reset?

Overview

You may find that you are unable to play videos and within the browser console there is an error like below:

Cause

ERR_CONNECTION_RESET messages are likely to be an issue related to your local machine.

Solution

Check the following:

1. Is the internet still connected (i.e. can you still access other websites)? 
2. If you try a different browser, does the same message occur?

If the above are both true then you may need to check that your company is not blocking content from vidyard.com via a firewall.

If your company is not blocking content, try disabling your anti-virus to check whether it may be interfering.

After disabling your antivirus, if you are still experiencing this message, try doing a clean boot of your system by running 'MSCONFIG' from the Start/Run menu (Windows only) and then disabling all of the unnecessary programs that may interfering with video playback.