You may find that you are unable to play videos and within the browser console there is an error like below:
ERR_CONNECTION_RESET messages are likely to be an issue related to your local machine.
Check the following:
- Is the internet still connected (i.e. can you still access other websites)?
- If you try a different browser, does the same message occur?
If the above are both true then you may need to check that your company is not blocking content from vidyard.com via a firewall.
If your company is not blocking content, try disabling your anti-virus to check whether it may be interfering.
After disabling your antivirus, if you are still experiencing this message, try doing a clean boot of your system by running 'MSCONFIG' from the Start/Run menu (Windows only) and then disabling all of the unnecessary programs that may interfering with video playback.