Adding an email gate to your players is one of the simplest ways to turn unknown viewers into known leads by collecting a viewer's email address. This allows Vidyard to associate that email address with their view data so you can follow up with them based on their level of engagement.
In the Vidyard platform, after an event is created, there may be some missing code after creation.
Navigate to Player > Events. Select the event that is in question.
Go into the source code and confirm that the <input placeholder="Email"> has the id called <id=cta-form-email>.