Too many redirects - Salesforce ServiceCloud error

Overview

In order to function properly, Vidyard for Service Cloud uses cookies in order to identify the logged in user to determine which content they have access to. Blocking these cookies can have adverse effects on the overall functionality of the service. This issue is typically displayed as an error message in the service indicating that you have been redirected too many times. 

Cause

Blocking the use of cookies by the service can result in an error. 

Solution

Check browser to make sure that cookies are not being blocked for Vidyard content. On Google Chrome, you can copy and paste: chrome://settings/content/cookies into the address bar and set the Vidyard cookie to Allow.

Video Walkthrough