Why can I not see my recorded videos created by the extension in the Outlook Addin library? Evan Stewart October 01, 2018 14:38 SolutionWhen signing into the Outlook Addin, confirm that both the extension and Addin are logged into the same account. Related articles Add the GoVideo extension to your Chrome browser Why is Outlook displaying my GoVideo images with a red X (cross)? Is there a workaround? Create a new subgroup Add users to a group Why does my Vidyard GoVideo Add-in keep disabling itself in Outlook?