Why is my Closed Captioning Not Appearing on a Player?

Overview

When adding transcripts and captions to your video, there may be a situation where they do not show up on the player.

Solution

There are different functions that will determine how and when the captions show on your video. These are found in the Player settings under Design.

Captions can either be:

Optional - Allows the viewer to select whether or not they want to view with captions.

Automatic - This will force the captions to be shown when the player loads and the video starts playing.

Disabled - Although there may be captions on the video, the captions will not be shown on the video in this player.