When you post a video to Facebook using social sharing options, it will display content such as the player splash screen, title and description which are set within Vidyard.
You notice that the information shown on Facebook is outdated compared to what is currently set in Vidyard.
This could apply to recent changes to the title, description, splash screen or security settings.
All of the metadata is read by Facebook from the OpenGraph tags on the sharing page. These are hidden and only shown within the HTML.
Facebook caches content which sometimes results in incorrect or outdated metadata being displayed.
Caching is a way of saving information about a web page so that it can be processed faster, rather than continually re-checking for new information.
For example, if you have an IP whitelist set when initially trying to post to Facebook, this will result in a 404 error. If you then remove the IP whitelist setting and try to repost, the 404 will still show (for a number of hours, or even days).
- Navigate to the Facebook debugger tool
- Add the URL being shared to the Input URL bar
- Click the Show existing scrape information button to confirm if there are any errors or if the data looks out of date
- Click the Fetch new scrape information button to retrieve fresh metadata
See the following video for a detailed explanation of the steps: