Learn about known viewers in the Contacts Center

The Contacts Center allows you to see video engagement data for individual contacts. A contact represents anyone who you've been able to identify when sharing a video. Learn more about how Vidyard identifies viewers.

Within the Contacts Center, you can:

• Look up and filter for individual contacts by date range, the video they watched, their country, and email address
• See a contact's engagement with videos, including a heatmap of which segments of the video were watched and re-watched
• Subscribe to updates on specific contact records

Use filters to narrow your results

Whenever you apply a filter in the Contacts Center, you will receive a list of identified view sessions associated with an email address. These indicates views per browser session, including views that may belong to the same person.

1. From the Vidyard dashboard, select  Insights > Contacts
2. Select a date range to segment for views within a specific period of time
3. Use Filters to segment views further
   • Click on Filters
   • Use the search bar to specify a video (player), an email address, an embed location, etc.
   • Select Apply Filters

Open an individual contact record

Click on any identified view in the Contacts Center to open their contact record. A contact record contains any information Vidyard has obtained, including:

• Basic contact info, such as first name, last name, email address
• The contact's geographic location, device, and the number of views they've generated across videos
• A heatmap that represents the contact's attention span at different moments during the playback of your video(s). The colors in the heatmap indicate how many times a section of the video was watched. You can hover over an area to see the number of views for that section.