Who Can Use This Feature?
Individual Plans
Free Pro
Business Plans
Essentials Growth Enterprise
Users must have the View Insights Dashboard, Contacts, and generate reports permission enabled.
The Contacts Center allows you to view video engagement data for individual contacts known to Vidyard.
- Filter for individual contacts by date range, specific players and videos, country, and email address
- Review granular video consumption data for individual viewers
- Subscribe to receive updates on an individual viewer’s behavior
Use filters to narrow your results
Whenever you apply a filter in the Contacts Center, you will receive a list of identified view sessions associated with an email address. These indicates views per browser session, including views that may belong to the same person.
- From the Vidyard dashboard, select Insights > Contacts
- Select a date range to segment for views within a specific period of time
- Use Filters to segment views further
- Click on Filters
- Use the search bar to specify a video (player), an email address, an embed location, etc.
- Select Apply Filters
Open an individual contact record
Click on any identified view in the Contacts Center to open their contact record. A contact record contains any information Vidyard has obtained, including:
- Basic contact info, such as first name, last name, email address
- The contact's geographic location, device, and the number of views they've generated across videos
- A heatmap that represents the contact's attention span at different moments during the playback of your video(s). The colors in the heatmap indicate how many times a section of the video was watched. You can hover over an area to see the number of views for that section.
