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Why can't I record using the Outlook Add-in?

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Evan Stewart
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Overview

In the Vidyard GoVideo Add-in, this message may appear:

Vidyard GoVideo showing Recording and Uploading not allowed

Solution

When this message appears, please contact the Vidyard Customer Success Manager assigned to your account, or contact support@vidyard.com. They will take the steps to enable the GoVideo Video Record Feature.

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