With Vidyard, you have the ability to use an animated thumbnail or a static image for both the lightbox and inline embed.
When you embed the lightbox player, the animated image does not appear as large as when it was rendered at as a static image.
The issue is likely due to an alteration to our embed code by your web developer.
A standard embed code has an image width of 360px as you can see below snippet.
<img width="360" src="//play.vidyard.com/<UUID>.jpg?"
If this width property is removed, then the image will render at its native size on the page. The animated images are naturally 640px wide.
Note: In the lightbox embed code, it will appear that a jpg image is being referenced. It will, in fact, deliver a .gif into the browser if you have selected an animation.
<img width="1920" src="https://play.vidyard.com/<UUID>.jpg?"