When transferring a player to another group, the following error may appear:
Unable to release player because the organization does not have the following features enabled: Transcriptions
The player you are trying to transfer contains a video with a caption, but the group receiving the player does not have the Transcriptions feature enabled.
Request the Transcriptions feature for the group that is receiving the video. This can be found in Group > Features.
Your CSM will be able to complete this process once submitted.