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How can I get rid of the invalid token yellow bar that I see at the top of my page in Vidyard?

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Evan Stewart

Overview

You may see the following message at the top of the screen in one of your Vidyard groups:

invalid token message in Vidyard

Cause

This means that one of your integrations has encountered a problem. It is likely that something has changed on the platform with which you are integrated that has interrupted the connection with Vidyard.

Solution

Navigate to the integrations page in Vidyard (select Group > Integrations) and check for a red square next to any of your platform integrations. This indicates that there is a problem and that you may need to resyn the integration.

Feel free to reach out to the Vidyard support team for assistance.

Example of a red square icon next to an integration in Vidyard. This indicates that a resync may be necessary.

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