Why does my player have a blank/transparent play button?

Solution

Vidyard allows the design of the player including the colors of the buffer bar as well as the play button itself to be customized. 

By default the triangle image (play icon) on the play button is white and the play button itself (circular background area) is set to a dark grey. If the color of the play button is set to white as well, the triangle play icon will seem like its disappeared and the player is left with a blank play button.

To solve this please follow the steps below:

1. Navigate into Content > Players 
2. Hover over the player of your choice and select Settings
3. On the new page that opens up with the player's settings, click the Design tab 
4. Under the Play Button section, select a different color from the palette