Why does it say my account's expired when I log in?

Overview

When logging into Vidyard you see a message that indicates that your account has expired.

Solution

If you are greeted by the page above, it is likely that the group that you have joined is currently expired.  Though the content in the expired group will be unavailable - until reactivated - you can change groups by selecting "Groups" on the left navigation bar, and then by selecting "Change Group".

If you would like to ensure that the expired group is reactivated, please contact your CSM or Sales Rep.

If you need to leave a group (due to expiration or no longer needing access), you can do so by following these steps:

1. Click the avatar in the bottom left-hand corner of the screen. 
2. Select "My Profile".
   
   
3. Navigate to the "Groups" tab.
   
   
4. Click the orange "X" in the corner of the group you wish to leave.