The time it takes for a video to finish encoding varies on the size of the file, the network speed, and the file format. Before reading on, check to see if you're experiencing these similar issues:
Solution #1: Check your Internet speed
A slow network can cause delays in encoding. Check the speed of your Internet to see if it's the cause.
Solution #2: Video size and format
The maximum file size for video uploading is 18GB. If your video is larger than this, reach out to Vidyard Support. Before you attempt solution #3, confirm that your video is one of the supported video formats.
Solution #3: Re-upload
Restart your browser and attempt to re-upload the video. If you're experiencing a longer than usual delay, reach out to support with all the information above and we'll take a look!