Can't Record with Chrome Extension with Mac OS Catalina

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    Good Afternoon Brandon Lee,

    Happy Friday!

    Thanks so much for reaching out. 

    To start with I would refer you to our KB Article that will aid you in troubleshooting through this, however; if I am reading your question right it sounds like you might have already done this. If that is true try removing and re-installing the extension. 

    If you continue to have issues please let me know and I will engage our support team accordingly :).

    Have a great weekend ahead!


    Lacie Groffen

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